Niharika Sehrawat
@niharikasehrawat
I’m a SAP SD Order-to-Cash specialist delivering accurate, SLA-driven AR operations.
IndiaWhat I'm looking for
I’m a SAP SD Order-to-Cash professional with 5+ years of experience in end-to-end OTC operations and accounts receivable within global service delivery environments.
I process and validate customer orders and deliveries for European region clients—creating Sales Orders, managing Delivery Notes, and executing goods movement using SAP SD and related tools. I also support billing and AR by validating invoice references, creating invoices in SAP, and running month-end accrual checks to support accurate financial close.
I’m known for high transaction accuracy and SLA adherence, backed by quality audits under the Standard Quality Framework (SQF), RCA-driven improvements, and strong cross-functional collaboration with Sales, Finance, and Supply Chain. I’ve also earned recognition for operational excellence and moved into SME responsibilities focused on knowledge transfer, reverse KT, and process standardization.
Experience
Work history, roles, and key accomplishments
Validated customer purchase orders via Esker OCR and verified discrepancies in SAP SD sales orders before confirmation, applying delivery blocks/holds when needed. Maintained SAP order accuracy by processing 1,000–1,200 transactions monthly and resolved customer order queries to ensure SLA adherence.
Executed end-to-end SAP SD OTC for European clients, including sales order creation/modification, delivery note processing, stock availability checks, and inventory movements via MIGO. Supported billing and month-end accrual checks (ZSPN), produced weekly SLA/performance reports (Z_SD_MM_OVERVIEW), and improved processing speed using UAT automation while performing quality audits for 2–3 associate
Representative, Operations
Convergys India Services Pvt. Ltd.
Aug 2020 - Dec 2020 (4 months)
Provided real-time customer support through chat channels, resolving order, service, and product queries while managing multiple concurrent interactions within SLA response times. Escalated complex issues to internal technical teams and maintained accurate interaction documentation.
Handled billing, payments, and accounts queries via inbound/outbound customer interactions and managed collections follow-ups and payment discussions. Coordinated with internal teams to resolve service requests and address customer complaints to support retention and satisfaction.
Education
Degrees, certifications, and relevant coursework
Aryabhatta College, University of Delhi
Bachelor of Commerce (B.Com), Commerce
Bachelor of Commerce (B.Com) at Aryabhatta College, University of Delhi.
St. Francis De Sales Sr. Secondary School, New Delhi
Senior Secondary, Secondary Education
Completed Senior Secondary education at St. Francis De Sales Sr. Secondary School, New Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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