Looking for a job

Aashima Sarin

@aashimasarin

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I manage SAP order operations, transaction quality, and customer communication across global teams.

India

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What I'm looking for

I'm looking to contribute my experience in order management, customer operations, quality governance, and communication coaching to improve accurate execution and team effectiveness.

I've processed sales orders and quotations in SAP for global customers at Centrient Pharmaceuticals, coordinating with warehouses, planners, suppliers, and finance teams to support fulfilment.

At Agilent Technologies, I managed order-desk activities for parts and services, supported SLA delivery, and contributed to Project FORCE, consolidating multiple CRM platforms into SAP CRM.

I've also led transaction quality and communication standards for large customer-service teams, delivering coaching, performance monitoring, feedback, training, and operational reporting.

Experience

Work history, roles, and key accomplishments

OTC Associate

Centrient Pharmaceuticals

Aug 2022 - Jan 2023 (5 months)

Created sales orders and quotations in SAP for global customers, ensuring accurate and timely processing. Coordinated with global teams to support on-time fulfilment and resolve order-related queries.

SAP Sales Order Management Quote Processes Customer Service Stakeholder Management

Business Specialist, Order Desk

Agilent Technologies

Jun 2007 - Feb 2011 (3 years 8 months)

Performed business analysis for internal orders covering parts and services, including order entry in ERP and preparation of system-generated reports. Executed order desk activities in line with service-level targets and contributed to a data-cleanup initiative.

ERP Order Management Business Analysis Reporting SAP CRM Data Cleaning

Quality Assurance Leader

WNS

Apr 2007 - Jun 2007 (2 months)

Supported quality assurance activities by reviewing transactions against defined process and customer-service standards. Provided structured feedback to operations teams and highlighted recurring quality themes for corrective action.

Quality Assurance Transaction Monitoring Feedback Process Adherence Customer Service

Senior Quality Lead, Citibank Process

Convergys India Services

Jan 2003 - Apr 2007 (4 years 3 months)

Managed transaction quality and communication standards for over 200 associates handling inbound credit-card customer service calls for US customers. Delivered coaching on storytelling, feedback, difficult conversations, and effective listening to strengthen customer interactions.

Quality Management Communications Coaching Customer Service Performance Monitoring Training

Client Service Representative

Computer Sciences Corporation

Jan 2002 - Sep 2002 (8 months)

Processed business transactions in a BPO environment while following defined workflow and quality requirements. Mentored and trained new hires on process fundamentals and transaction handling.

BPO Transaction Processing Quality Assurance Mentor Training

MIS, Recruitment and Customer Support

NIIT Limited

Aug 1999 - Dec 2001 (2 years 4 months)

Maintained operational databases and prepared monthly MIS reports for the Industry Collaboration Cell. Coordinated placements for GNIIT students and provided online counselling on NIIT courses and fees.

MIS Reporting Database Management Recruitment coordination Customer Support Administrative Support