I've managed end-to-end order management and O2C operations at Concentrix, processing stock, drop-ship, standard, and credit adjustment orders through SAP and Salesforce. I monitor backlogs, resolve inventory, credit, pricing, and shipping issues, and produce global daily EOD and KPI reports.
Previously at Spencer Retail India, I managed high-volume orders from entry through delivery, coordinated with Logistics and Warehouse teams, and helped reduce order-cycle time and billing errors. I bring hands-on experience in invoicing, accounts receivable support, customer case management, SLA compliance, and cross-functional coordination.
