Looking for a job

Venkata Ratnam User

@venkataratnam

Message

IT professional with 4+ years in infrastructure and endpoint management.

India

Message

What I'm looking for

I seek a challenging role in IT infrastructure where I can leverage my skills and contribute to organizational growth while expanding my technical expertise.

I am an IT professional with over 4 years of experience, specializing in IT infrastructure and endpoint management. My journey has equipped me with a robust skill set in SCCM, MS Intune, patch management, and application deployment. I have a proven track record of optimizing processes, reducing deployment times by 20%, and ensuring seamless software updates across various platforms.

Throughout my career, I have honed my technical expertise in cloud solutions, particularly in Azure and Microsoft 365. I have successfully managed incident and service requests, handled technical support needs, and deployed applications across diverse environments. My commitment to continuous learning is reflected in my pursuit of the Microsoft 365 Certified: Endpoint Administrator Associate certification.

Experience

Work history, roles, and key accomplishments

Current

System Engineer

Current

TCS

Feb 2025 - Present (4 months)

Administered SCCM 2012/SCCM CB hierarchy, including troubleshooting MP, DPs, and SUPs. Managed and optimized software updates for Microsoft critical/security patches, Office patches, and Adobe updates monthly, reducing deployment time by 20%.

SCCM Patch Management Software Deployment Azure AD PowerShell Windows Server Troubleshooting

Software Engineer

Fauxiq Technologies

Jul 2020 - Feb 2025 (4 years 7 months)

Handled incident and service requests in Service Now, providing technical support to customers. Managed SCCM client discovery, agent installation, and daily/monthly remediation activities. Created and deployed software packages/applications, troubleshooting replication and deployment issues.

SCCM Service Now Software Deployment Patch Management Windows 10 Windows Server Troubleshooting ServiceNow

Education

Degrees, certifications, and relevant coursework

Andhra University

Bachelor of Engineering, Computer Science Engineering

Studied core engineering principles with a specialization in Computer Science Engineering. Gained knowledge in programming, data structures, algorithms, and software development methodologies.