Venkata Puvvada

I am an exceptional software support specialist with over 3 years of experience. My main focus is on increasing customer retention, maintaining customer satisfaction, and improving customer loyalty. I have a proven track record of building meaningful relationships with clients and consistently exceeding goal expectations.

One of my key strengths is my clear and effective verbal and written communication skills. I am proficient in the use of Microsoft Office Suite and CRM systems, and I am quick to learn and adapt to new tools and product knowledge. I am also skilled in problem-solving, analyzing issues, and finding practical solutions. With efficient time management, I am able to handle multiple tasks effectively.

Empathy is another important quality that I bring to my work. I have a deep understanding of customer needs and strive to address them in the most effective way possible. I have expertise in using tools like Jira, Wiki, and Service Now to streamline processes and improve efficiency.