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veena acharya

@veenaacharya

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Product Support Specialist at Carestack who resolved customer issues and achieved a 95% first-contact resolution rate.

India

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What I'm looking for

I'm seeking a role as a Product Support Specialist II, Associate Customer Support, Accounts Receivable Associate, or Medical Records Clerk, where I can contribute my skills in customer support, product assistance, and records management.

At Carestack, I provided product support over chat and phone, resolving customer inquiries and technical issues. I achieved a 95% first-contact resolution rate and worked with JIRA tickets to communicate technical issues to engineering.

At Speridian Technologies Pvt Ltd, I supported users of the WebBroker platform, helped configure product modules, and delivered training through workshops and user sessions. I also shared CMS updates with clients and followed up on unresolved technical issues.

Earlier, I investigated billing discrepancies as an Accounts Receivable Associate at Access Healthcare Services Pvt Ltd and organized, scanned, and validated medical records at eNoah Isolutions Pvt Ltd.

Experience

Work history, roles, and key accomplishments

Product Support Specialist II

Carestack

Jan 2025 - Nov 2025 (10 months)

Provided comprehensive product support to customers via chat and phone, resolving inquiries and technical issues. Managed and escalated complex issues through Zendesk and JIRA, achieving a 95% first-contact resolution rate.

Zendesk Jira APIs Dataflow Third Party Integrations Troubleshooting Customer Support Product Demonstrations SLA Adherence CSAT

Associate Customer Support

Speridian Technologies Pvt Ltd

Mar 2023 - Jan 2025 (1 year 10 months)

Acted as a SaaS trainer providing first-level customer support for the WebBroker platform. Managed high-volume inquiries, conducted user training sessions, and escalated unresolved technical issues.

SaaS Customer Support Troubleshooting CRM Zoom Microsoft Teams Training Onboarding Role Based Access Control CMS

Accounts Receivable Associate

Access Healthcare Services Pvt Ltd

Mar 2022 - Feb 2023 (11 months)

Conducted follow-ups with payers to confirm payment status post claim submission. Investigated and resolved billing discrepancies and proposed areas for performance improvement.

Accounts Receivable Billing Follow up Discrepancy resolution Process Improvement

Medical Records Clerk

eNoah Isolutions Pvt Ltd

Jul 2021 - Feb 2022 (7 months)

Retrieved medical records by coordinating with clinics and ensured receipt of outstanding records through diligent follow-ups. Organized patient charts and maintained strict confidentiality.

Medical Records Data Entry Scanning Confidentiality Organization