Rashmi Verma
@rashmiverma
I resolve SaaS, Shopify, and healthcare support issues with high customer satisfaction.
IndiaWhat I'm looking for
I've supported U.S. hospitals, physicians, and radiology teams at RadAssistPro, coordinating clinical communications, radiology reports, PACS case statuses, callbacks, and addendum requests with accuracy and confidentiality.
At FutureBlink, I managed customer success for 50+ SaaS clients, increased product adoption by 20%, and handled 60+ weekly Intercom and Jira tickets while maintaining 95% CSAT and SLA compliance. I partnered with engineering to reproduce and report 200+ bugs and helped prioritize feature enhancements that increased engagement by 25%.
Previously at Tao: Alphawave Technologies, I provided email and chat technical support for SaaS products, reduced repeat tickets by 20%, and helped accelerate bug resolution by 25% through QA and engineering collaboration.
I've also supported high-volume customer experience operations at Traya Health, resolving 40+ daily queries and achieving 90% first-call resolution. I bring structured onboarding, clear documentation, technical troubleshooting, and empathetic customer communication to every support workflow.
Experience
Work history, roles, and key accomplishments
Support Technician Executive
RadAssistPro
Jan 2026 - Jul 2026 (6 months)
Communicated with U.S. hospitals, physicians, and radiology teams to support clinical workflows. Read and relayed radiology reports to referring physicians, ensuring accurate and timely communication of critical findings.
Customer Success Executive
FutureBlink
Mar 2024 - Nov 2025 (1 year 8 months)
Managed customer success operations for 50+ SaaS clients, increasing product adoption by 20% through structured onboarding and continuous support. Handled 60+ support tickets weekly using Intercom and Jira, maintaining 95% CSAT and SLA compliance.
Customer Experience Executive
Traya Health
Jan 2024 - Feb 2024 (1 month)
Maintained a 92% CSAT score through empathetic communication and effective issue resolution. Resolved 40+ customer queries daily, achieving 90% first-call resolution.
Customer Support Executive
Tao:AlphawaveTechnologies Pvt. Ltd
Apr 2022 - Dec 2023 (1 year 8 months)
Provided email and chat support for SaaS products, resolving technical and account-related issues. Identified recurring issues and implemented solutions, reducing repeat tickets by 20%.
Education
Degrees, certifications, and relevant coursework
Kendriya Vidyalaya
Senior Secondary Education, General Studies
Completed senior secondary education at Kendriya Vidyalaya, Sonebhadra.
Mahatma Gandhi Kashi Vidyapith
Bachelor of Commerce, Commerce
2017 -
Completed a Bachelor of Commerce degree at Mahatma Gandhi Kashi Vidyapith, Varanasi.
Mahatma Gandhi Kashi Vidyapith
Master of Commerce, Commerce
2019 -
Pursued a Master of Commerce degree at Mahatma Gandhi Kashi Vidyapith, Varanasi.
St. Joseph's School
Secondary Education, General Studies
Completed secondary education at St. Joseph's School, Sonebhadra.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Rashmi?
You can contact Rashmi and 90k+ other talented remote workers on Himalayas.
Message RashmiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
