Chetan Bakaure

Led two domain-specific teams (Fintech & Content Moderation) with a consistent 98% accuracy rate. Implemented coaching and development frameworks, increasing team productivity by 30%.

Managed sales operations, improving team KPIs by 20% through process improvement initiatives. Introduced new training protocols that enhanced employee ramp-up time and retention.

Designed and deployed Power BI dashboards to improve operational insights. Automated recurring reports, saving 20% of weekly reporting hours.

Resolved customer issues related to payments and policy disputes using CRM tools. Ensured compliance with regulatory guidelines during account verification.

Handled city-level operations for Uber Eats, Auto, and Moto in Indore and Bhopal. Led a team of field and in-house agents for partner onboarding, issue resolution, and local marketing.

Provided customer care services, handling inquiries and resolving issues to ensure customer satisfaction.

Delivered customer service support, addressing customer needs and ensuring service quality.

Pursuing a Bachelor of Business Administration (BBA) with an expected graduation in 2027.

Completed high school education through the Madhya Pradesh Board in 2016.

Earned a Six Sigma Yellow Belt certification from 6 Sigma Study.

Earned a Scrum Fundamentals Certified certification from Scrum Study.

Earned a Python (Basic) certification from HackerRank.

Earned a SQL (Basic) certification from HackerRank.