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Vasilios Machias

@vasiliosmachias

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VIP Account Manager driving retention and high-value player growth.

Malta

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What I'm looking for

I seek a senior role in a leading sportsbook/casino operator where I can drive VIP loyalty, increase player lifetime value, lead retention programs, and work within a results-driven, growth-oriented team that supports autonomy and international operations.

I am a results-driven VIP Account Manager with extensive experience across sportsbooks, casinos, crypto-friendly platforms and retail operations, who builds strong high-value client relationships and delivers measurable revenue growth.

I have managed large VIP portfolios, led operations and business development initiatives that scaled revenue, launched projects bridging investors and license holders, and operated effectively across time zones and night shifts to support international clientele.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

Under NDA

Nov 2024 - Present (1 year 1 month)

Managed a portfolio of 400 VIP players across a crypto-friendly sportsbook/casino, overseeing ~€10M estimated annual net cash and coordinating personalized promotions, real-time support during major events, and player retention strategies.

Crypto Casinos Multilingual Communication CRM

iGaming Consultant

Under NDA

Mar 2024 - Oct 2024 (7 months)

Led initiation discussions for a land-based and online sportsbook project, bridging investors, license holders, and sportsbook operators to align goals and project scope.

Stakeholder Management Business Development Investor Relations Market Analysis

European CS Account Advisor

Bet365

Aug 2021 - Nov 2023 (2 years 3 months)

Owned customer service for European customers including VIPs on night shift, handling high-volume queries, escalating complex issues via CRM, and enforcing policies to promote safer gambling.

Customer Support CRM Escalation Management Multitasking

Operations & Business Development Manager

Confidential company

Apr 2019 - Feb 2021 (1 year 10 months)

Managed VIP retail operations in a gray-area casino, led client acquisition and iGaming transformation consulting, and conducted jurisdiction research for licensing initiatives.

Business Development Operations Management Client Acquisition Compliance

Chief Operating Officer

Tipbet

Apr 2018 - Apr 2019 (1 year)

Acted as COO for the Greek department of a major German sportsbook/retail operator, scaling operations and contributing to 6x revenue growth within one year while leading product research and compliance.

Operations Leadership Revenue Growth Product Research Compliance Strategic Planning

Business Development & Operations Manager

Confidential company

Nov 2013 - Feb 2018 (4 years 3 months)

Drove business development and operations for a sports data and consulting firm, securing €1.5M in revenue (5x growth first year) and establishing long-term client relationships and VIP support services.

Business Development Operations Management Client Acquisition Revenue Growth VIP Sales Team Supervision

Senior Executive Manager

SLRPULSE OOD

Sep 2011 - Sep 2013 (2 years)

Led strategic direction and operations, recruiting and supervising 500+ contractors, expanding global networks, tripling turnover and delivering a 50-seat call center and software product that increased company value.

Strategic Leadership Recruitment Operations CRM Project Management Training Business Expansion Product Launch

Business Development & Sales Manager

SportsLiveReporters S.L.R Limited

Jan 2010 - Sep 2011 (1 year 8 months)

Managed end-to-end business development and sales, developed a Java-based live sports data application, and secured a partnership with Enetpulse (IMG Media Group).