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Massimo Di Meco

@massimodimeco

I grow iGaming partner value through B2B account management, KPI analysis, and operator-focused commercial recommendations.

Malta

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What I'm looking for

I'm looking to grow commercial partner value in iGaming through account performance analysis, operator relationships, cross-functional delivery, and practical recommendations that improve products and partner experiences.

I've managed operator and business-partner accounts across regulated international iGaming markets with IGP, Red Rake Gaming, and Booming Games. I monitor revenue, game activity, engagement, and market trends to identify account risks and growth opportunities.

In B2B account management, I serve as a commercial contact for partner priorities, performance discussions, business reviews, and commercial planning. I turn account data and market observations into practical recommendations for upsell, cross-sell, and account optimisation.

My VIP account management experience at Avento MT, HyperEdge / Trivico B.V., and eNexus Group gives me a frontline understanding of player behaviour, retention, reactivation, and long-term value. I've managed high-value online casino portfolios by monitoring activity, preferences, engagement patterns, and churn risks.

I work closely with Product, Marketing, Technical, Operations, CRM, Payments, Risk, Compliance, Finance, and Customer Support teams to resolve issues and support launches. I bring multilingual communication and a practical, commercially focused perspective to improving partner and player experiences.

Experience

Work history, roles, and key accomplishments

Current

VIP Account Manager

Current

eNexus Group

Aug 2026 - Present (1 month)

Manage high-value gaming relationships, focusing on engagement, service quality, and long-term commercial value. Monitor account activity and coordinate with internal teams to resolve account, payment, and service-related matters.

Account Management Customer Engagement Service quality Commercial Value Account Monitoring Stakeholder Coordination Player Behaviors Customer Experience

VIP Account Manager Consultant

HyperEdge / Trivico B.V.

Sep 2025 - Mar 2026 (6 months)

Managed a portfolio of high-value online casino players, focusing on engagement, retention, activity growth, and long-term value. Analysed activity patterns and performance trends to identify churn risks and reactivation opportunities.

Account Management Player Retention Engagement Churn Analysis KPI Monitoring CRM Collaboration Payments Risk Management Operational Collaboration

Airport Operations Coordinator

Robert Arrigo & Sons

May 2025 - Aug 2025 (3 months)

Coordinated operational workflows and stakeholder communication in a time-sensitive service environment. Managed scheduling, logistics, and internal coordination processes.

Operations Coordination Scheduling Logistics Stakeholder Communication Cross functional Delivery Time Management

B2B Account Manager

IGP / Red Rake Gaming / Booming Games

Jan 2023 - Dec 2024 (1 year 11 months)

Managed business-partner and operator accounts across multiple regulated international markets. Monitored commercial KPIs and analysed account performance to identify growth opportunities.

B2B Account Management Partner Relationship Management KPI Monitoring Revenue Analysis Market Insights Upselling Cross Selling Stakeholder Collaboration

VIP Account Manager

Avento MT Ltd

Jan 2020 - Dec 2023 (3 years 11 months)

Managed a portfolio of high-value online casino players with a focus on retention, engagement, and lifetime value. Monitored player activity and behavioural indicators to identify churn risks and reactivation opportunities.

VIP Account Management Player Retention Engagement Churn Analysis Reactivation CRM Collaboration Payments Risk Management Customer Support

Customer Relations Specialist

EnergyCasino

Jan 2019 - Dec 2020 (1 year 11 months)

Provided multilingual customer support and account assistance to online casino players. Resolved queries involving payments, accounts, verification, and platform usage.

Customer Support Multilingual Communication Payment Resolution Account Management Verification Platform Adoption Online Casino Operations