Looking for a job

Vasanthi Sri

@vasanthisri

Customer Experience Manager at Mahindra Automobile Industry who maintained zero customer concerns and improved retention through structured feedback.

India

Message

What I'm looking for

I’m seeking to use my expertise in customer engagement and training to contribute to organizational growth.

At Mahindra Automobile Industry, I directed customer experience initiatives and maintained zero customer concerns, achieving top-box performance in feedback ratings.

I also managed cross-functional teams to resolve escalations and streamline service delivery, and implemented structured feedback systems that reduced complaints and improved customer retention. As an Online Tutor, I delivered personalized lessons and designed learning plans for students.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Mahindra Automobile Industry

Jun 2023 - Present (3 years 4 months)

Directed customer experience initiatives, achieving high satisfaction scores and zero customer concerns. Managed cross-functional teams and implemented feedback systems to improve retention.

Customer Relationship Management Team Leadership Problem Solving Conflict Resolution Feedback Systems

Online Tutor

Self Employed

Sep 2022 - Mar 2023 (6 months)

Delivered personalized lessons to diverse learners via online platforms. Designed structured learning plans and utilized digital tools to enhance engagement.

Online Teaching Lesson Planning Skype Communication Skills