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partha sarathi hare

@parthasarathihare

Customer Service Associate handling client communications and escalations, with a 95% client satisfaction feedback rate.

India

Message

As a Customer Service Associate, I served as the primary point of contact for client communications by phone and email. I handled inquiries and escalations while achieving a 95% client satisfaction feedback rate.

As an Independent Educator & Academic Tutor, I managed client relations and communications with parents, set educational goals, and shared performance metrics. I customized lesson plans and handled scheduling and administrative tasks for my clients.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Unknown

Apr 2025 - Oct 2025 (6 months)

Served as the primary point of contact for client communications via phone and email, handling inquiries and escalations while consistently achieving a 95% client satisfaction feedback rate.

Customer Service Communication Skills Escalation Management CRM SLA Compliance HIPAA compliance FWA Compliance Email Etiquette Data Entry Technical Troubleshooting Multitasking Performance Metrics Zendesk Citrix VDI Zscaler SaaS Microsoft Office

Independent Educator & Academic Tutor

Self Employed

Jan 2021 - Dec 2024 (3 years 11 months)

Managed end-to-end client relations and communications with parents to establish long-term educational goals, provide regular performance metrics, and handle feedback. Customized tailored lesson plans and instructional strategies for multiple students, utilizing active listening to identify learning gaps and boost academic performance. Handled scheduling, time management, and administrative tasks