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Varun Kumar

@varunkumar1

Dedicated professional with 5 years in customer support and lead generation.

India

What I'm looking for

I am looking for a role in a dynamic organization that values teamwork and innovation, where I can contribute my skills in customer service and lead generation while continuing to grow professionally.

I am a dedicated professional with over 5 years of experience in emergency response, customer support, and lead generation roles. My journey has taken me through various organizations, including GVK EMRI and Startek, where I have consistently exceeded expectations in customer satisfaction and team leadership. I thrive in startup environments and am eager to leverage my comprehensive background to contribute to a dynamic organization.

Throughout my career, I have demonstrated expertise in managing inquiries, coordinating critical services, and driving business growth. My roles have equipped me with a strong skill set in customer service, team management, and lead generation. I am adept at utilizing tools like Apollo and Sales Navigator to build targeted lead lists and execute personalized outreach campaigns, ensuring optimized conversions and high-quality results.

Experience

Work history, roles, and key accomplishments

T(

Team Coach (Customer Support)

Tez888 (i-Gaming)

Apr 2023 - Feb 2024 (10 months)

Managed multiple online gaming brands efficiently, utilizing Slack, Kommo, and LiveChat for productivity and team coordination. Resolved complex challenges across brands and software ecosystems, while delivering feedback to uphold high quality standards and fostering a culture of teamwork.

GE

Emergency Response Officer

GVK EMRI

Oct 2019 - Dec 2021 (2 years 2 months)

Managed emergency ambulance calls and maintained accurate records of all incidents. Strategically assigned ambulances and prioritized emergencies to ensure fast response times, contributing to critical life-saving operations.

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University logoIU

Indira Gandhi National Open University

Bachelor of Science, Science

Completed a comprehensive Bachelor of Science program, gaining foundational knowledge across various scientific disciplines. Developed analytical and problem-solving skills essential for further academic and professional pursuits.

CE

Central Board of Secondary Education

Intermediate, General Studies

Successfully completed Intermediate education under the CBSE curriculum, focusing on a broad range of subjects. Acquired essential academic skills and prepared for higher education.

CE

Central Board of Secondary Education

High School, General Studies

Completed High School education through the CBSE board, building a strong academic foundation across core subjects. Developed fundamental learning habits and critical thinking abilities.

Tech stack

Software and tools used professionally

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