Varun Kumar
@varunkumar1
Dedicated professional with 5 years in customer support and lead generation.
What I'm looking for
I am a dedicated professional with over 5 years of experience in emergency response, customer support, and lead generation roles. My journey has taken me through various organizations, including GVK EMRI and Startek, where I have consistently exceeded expectations in customer satisfaction and team leadership. I thrive in startup environments and am eager to leverage my comprehensive background to contribute to a dynamic organization.
Throughout my career, I have demonstrated expertise in managing inquiries, coordinating critical services, and driving business growth. My roles have equipped me with a strong skill set in customer service, team management, and lead generation. I am adept at utilizing tools like Apollo and Sales Navigator to build targeted lead lists and execute personalized outreach campaigns, ensuring optimized conversions and high-quality results.
Experience
Work history, roles, and key accomplishments
Technology Research Analyst (BDR)
Soarbox / Swipelabs
Mar 2024 - Sep 2024 (6 months)
Utilized tools like Apollo, Sales Navigator, and Smartlead to build targeted lead lists and conducted in-depth research on companies and decision-makers. Executed personalized cold outreach campaigns via Smartlead for optimized conversions and supported email deliverability testing.
Team Coach (Customer Support)
Tez888 (i-Gaming)
Apr 2023 - Feb 2024 (10 months)
Managed multiple online gaming brands efficiently, utilizing Slack, Kommo, and LiveChat for productivity and team coordination. Resolved complex challenges across brands and software ecosystems, while delivering feedback to uphold high quality standards and fostering a culture of teamwork.
Escalation Desk Executive
Startek
Jan 2022 - Apr 2023 (1 year 3 months)
Handled calls and emails for Myntra customers, resolving escalations with speed and precision. Tackled complex customer issues using analytical thinking and collaborated with teams to improve overall customer experience.
Emergency Response Officer
GVK EMRI
Oct 2019 - Dec 2021 (2 years 2 months)
Managed emergency ambulance calls and maintained accurate records of all incidents. Strategically assigned ambulances and prioritized emergencies to ensure fast response times, contributing to critical life-saving operations.
Sales Representative
Integrity Foundation
Mar 2019 - Sep 2019 (6 months)
Reached out to job seekers via outbound calls, persuasively presenting job opportunities. Provided full job details for informed decisions and encouraged registrations to support recruitment goals.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Science, Science
Completed a comprehensive Bachelor of Science program, gaining foundational knowledge across various scientific disciplines. Developed analytical and problem-solving skills essential for further academic and professional pursuits.
Central Board of Secondary Education
Intermediate, General Studies
Successfully completed Intermediate education under the CBSE curriculum, focusing on a broad range of subjects. Acquired essential academic skills and prepared for higher education.
Central Board of Secondary Education
High School, General Studies
Completed High School education through the CBSE board, building a strong academic foundation across core subjects. Developed fundamental learning habits and critical thinking abilities.
Availability
Location
Authorized to work in
Job categories
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