Varshni Siva ElangovanVE
Open to opportunities

Varshni Siva Elangovan

@varshnisivaelangovan

Experienced Customer Success Manager with a focus on client relations.

Canada

What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation.

I am a dedicated Customer Success and Partnership Manager with over 6 years of experience in driving client relations and project management across diverse industries, including technology and construction. My journey has allowed me to support organizations from startups to global enterprises, managing over 300 accounts and contributing significantly to company revenue. I take pride in achieving a 98% onboarding score and a 99% customer satisfaction rate, demonstrating my commitment to excellence in customer experience.

In my current role at Genik Scientific, I lead a team of engineers and specialists, successfully achieving sales targets and enhancing customer engagement through strategic onboarding processes. My previous experience at Giatec Scientific involved managing a global portfolio of enterprise-level accounts, where I implemented strategies that reduced churn by 60% and saved clients substantial costs. I am passionate about optimizing business processes and fostering strong client relationships to drive growth and success.

Experience

Work history, roles, and key accomplishments

GS
Current

Customer Success and Partnership Manager

Genik Scientific

Sep 2023 - Present (1 year 9 months)

Leading a team in a startup environment, managing customer success and sales. Achieved first-month sales target of $10K and improved client engagement metrics by 25%. Developed marketing materials and conducted workshops to enhance product adoption.

GS

Customer Success/Technical Program Manager

Giatec Scientific

Jun 2022 - May 2024 (1 year 11 months)

Managed a global team overseeing 95+ enterprise accounts. Drove international expansion and implemented strategies that reduced churn by 60%, contributing significantly to company revenue.

GS

Product Support Specialist

Giatec Scientific

May 2021 - Jul 2022 (1 year 2 months)

Led onboarding programs for international clients, maintaining high customer satisfaction rates. Provided strategic guidance and resolved technical issues while conducting application testing.

WA

Customer Experience Manager

Walmart

Jan 2021 - Apr 2021 (3 months)

Directed a team to improve cross-departmental efficiency and customer satisfaction. Analyzed feedback to reduce complaints and strengthen loyalty.

CO

Tier-2 Technical Support Advisor/Quality Specialist

Concentrix

Jul 2020 - Jan 2021 (6 months)

Mentored a team to enhance service efficiency and quality. Prepared reports that improved decision-making capabilities for senior management.

Education

Degrees, certifications, and relevant coursework

University of Ottawa logoUO

University of Ottawa

Master of Civil Engineering, Civil Engineering

Anna University logoAU

Anna University

Bachelor of Civil Engineering, Civil Engineering

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