VEVarshni Siva Elangovan
@varshnisivaelangovan
Experienced Customer Success Manager with a focus on client relations.
CanadaWhat I'm looking for
I am a dedicated Customer Success and Partnership Manager with over 6 years of experience in driving client relations and project management across diverse industries, including technology and construction. My journey has allowed me to support organizations from startups to global enterprises, managing over 300 accounts and contributing significantly to company revenue. I take pride in achieving a 98% onboarding score and a 99% customer satisfaction rate, demonstrating my commitment to excellence in customer experience.
In my current role at Genik Scientific, I lead a team of engineers and specialists, successfully achieving sales targets and enhancing customer engagement through strategic onboarding processes. My previous experience at Giatec Scientific involved managing a global portfolio of enterprise-level accounts, where I implemented strategies that reduced churn by 60% and saved clients substantial costs. I am passionate about optimizing business processes and fostering strong client relationships to drive growth and success.
Experience
Work history, roles, and key accomplishments
Customer Success and Partnership Manager
Genik Scientific
Sep 2023 - Present (1 year 9 months)
Leading a team in a startup environment, managing customer success and sales. Achieved first-month sales target of $10K and improved client engagement metrics by 25%. Developed marketing materials and conducted workshops to enhance product adoption.
Customer Success/Technical Program Manager
Giatec Scientific
Jun 2022 - May 2024 (1 year 11 months)
Managed a global team overseeing 95+ enterprise accounts. Drove international expansion and implemented strategies that reduced churn by 60%, contributing significantly to company revenue.
Customer Acquisition Manager
Elite Home Services
Jul 2023 - Sep 2023 (2 months)
Led a team to achieve 100% of sales targets through tailored customer acquisition strategies. Enhanced client satisfaction and retention while increasing revenue through upsell strategies.
Product Support Specialist
Giatec Scientific
May 2021 - Jul 2022 (1 year 2 months)
Led onboarding programs for international clients, maintaining high customer satisfaction rates. Provided strategic guidance and resolved technical issues while conducting application testing.
Project Coordinator
Reliance Construction
Jan 2021 - Mar 2021 (2 months)
Collaborated on commercial projects, managing budgets and supplier contracts. Conducted risk assessments and ensured compliance with project specifications.
Customer Experience Manager
Walmart
Jan 2021 - Apr 2021 (3 months)
Directed a team to improve cross-departmental efficiency and customer satisfaction. Analyzed feedback to reduce complaints and strengthen loyalty.
Tier-2 Technical Support Advisor/Quality Specialist
Concentrix
Jul 2020 - Jan 2021 (6 months)
Mentored a team to enhance service efficiency and quality. Prepared reports that improved decision-making capabilities for senior management.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Ottawa
Master of Civil Engineering, Civil Engineering
AUAnna University
Bachelor of Civil Engineering, Civil Engineering
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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