Open to opportunities

Simran Bains

@simranbains

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Project manager with expertise in operational efficiency and team leadership.

Canada

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What I'm looking for

I seek a dynamic role in project management that fosters growth and innovation.

I am a results-driven project manager with a proven track record in delivering complex solutions that enhance operational efficiency. At Volante Systems, I directed the end-to-end delivery of POS systems and online ordering solutions across over 50 sites, achieving a remarkable 20% increase in operational efficiency. My ability to manage resources effectively and conduct regular risk assessments led to a 15% reduction in project delays, ensuring that all phases were completed on time and within budget.

Previously, as an Assistant Associate Manager at Sutherland Global Services, I implemented performance-monitoring tools that boosted team productivity by 25%. My analytical skills enabled me to identify inefficiencies and streamline workflows, significantly improving customer satisfaction rates. I am passionate about fostering collaboration and communication within teams, which has consistently resulted in exceeding service level agreement targets and enhancing employee engagement.

Experience

Work history, roles, and key accomplishments

Project Manager

Volante Systems

Sep 2023 - Nov 2024 (1 year 2 months)

Directed end-to-end delivery of POS system and online ordering solutions across 50+ sites, achieving a 20% increase in operational efficiency. Managed resource allocation and risk assessments, reducing project delays by 15%. Led stakeholder engagement sessions, improving customer satisfaction by 30%.

Project Management Stakeholder Engagement Risk Assessment Resource Allocation Operational Management Performance Tracking Budget Management

Assistant Associate Manager

Sutherland Global Services

Jan 2023 - Oct 2023 (9 months)

Implemented performance-monitoring tools, boosting team productivity by 25% and reducing response times by 15%. Analyzed performance metrics to streamline workflows and enhance employee engagement by 20%. Optimized resource allocation through automation, saving over 150 hours monthly.

Performance Monitoring Productivity Workflow Optimization Employee Engagement Resource Allocation Automation SLA Management Cross Functional Collaboration

IT Associate - Customer Service

Sutherland Global Services

Sep 2021 - Jan 2023 (1 year 4 months)

Overhauled IT support workflows, reducing ticket resolution time by 30%. Expanded the knowledge base, leading to a 15% increase in first-contact resolution rates. Collaborated with teams to implement proactive measures, reducing escalations by 20%.

IT Support Workflow Optimization Knowledge Base Ticketing Technical Training Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

Fanshawe College

Post Graduate Certificate, Business Management

2020 - 2021

Completed a Post Graduate Certificate in Business Management, focusing on advanced business strategies, management principles, and operational efficiency in various business contexts.

Institute of Hotel Management and Catering Technology

Bachelor of Science, Hospitality and Hotel Administration

2016 - 2019

Earned a Bachelor of Science in Hospitality and Hotel Administration, covering essential aspects of hospitality management, including operations, customer service, and event planning.