Jimmi Modi

As a Customer Success Manager with over 7 years of experience, I have a proven track record of driving client retention, growth, and satisfaction in both SaaS and enterprise environments. My expertise lies in managing strategic B2B and B2C relationships, where I leverage data-driven success planning and cross-functional collaboration to align client goals with business outcomes.

At StenzoTechInc, I successfully managed a portfolio of over 50 clients, achieving a remarkable 92% client retention rate. By designing tailored client success plans and leading Voice of Customer programs, I was able to enhance customer satisfaction metrics by 35%. My commitment to operational efficiency is reflected in my ability to streamline onboarding processes and improve response times, ultimately delivering measurable impacts on customer satisfaction and product adoption.

Prior to my role at StenzoTechInc, I served as a Customer Success Specialist at Invent Solutions, where I developed customized training and documentation that significantly improved client adoption rates. My analytical skills allowed me to identify user behavior trends and recommend enhancements that increased engagement. I am passionate about fostering strong client relationships and continuously seek opportunities to contribute to organizational success through innovative customer advocacy initiatives.