Open to opportunities

Vanessa User

@vanessauser19

Message

I support secure digital systems, troubleshoot technical issues, and improve administrative operations.

Zimbabwe

Message

What I'm looking for

I'm looking for a technical support, systems administration, or cybersecurity opportunity where I can troubleshoot issues, maintain secure systems and records, support users, and continue building my technical skills.

I've supported digital systems and daily operations at Lifelong Learning Administration Co., maintaining secure records, system accuracy, and technical documentation while assisting end users.

As a Technical Support Aide at AACA, I supported staff and students across digital platforms and remote systems, configured classroom technology and office equipment, and resolved access and technical issues. I also managed data entry and administrative documentation with accuracy.

My Bachelor of Science in Cybersecurity from Purdue University Global complements hands-on experience with system administration, technical support, Windows, Linux, networking, and the NIST Cybersecurity Framework.

Experience

Work history, roles, and key accomplishments

Current

Substitute Teacher

Current

Swing Education

Managed classroom operations while adapting quickly to diverse learning environments. Demonstrated strong communication, leadership, and organizational skills.

Communication Skills Leadership Organizational Skills Collaboration

Current

Technical Administrative Assistant

Current

Lifelong Learning Administration Co.

Provided technical and administrative support for digital systems and daily operations. Maintained secure records, system accuracy, and technical documentation.

Technical Support Troubleshooting Hardware Software Reporting Process Improvement

Technical Support Aide

AACA

Jan 2021 - Dec 2025 (4 years 11 months)

Delivered technical support for staff and students across digital platforms and remote systems. Managed secure records, data entry, and administrative documentation with high accuracy.

Technical Support Data Entry Documentation Troubleshooting Customer Service