Looking for a job

Olivia Zhang

@oliviazhang1

Message

I lead premium retail teams, store launches, and high-conversion guest experiences.

China

Message

What I'm looking for

Versatile Operations & CX Leader with a strong background in client consulting and retail management. Skilled in workflow management, scheduling, CRM systems, and empathetic customer engagement. Highly organized and proactive, with strong problem-solving agility. Fluent in English and Mandarin, seeking a remote CX or Personal Assistant role to deliver seamless operational support.

I've launched Vuori's first store in South China as Assistant Store Manager, leading daily operations and a 15-person team across leadership, full-time, and part-time sales roles.

At Abercrombie & Fitch, I progressed from Manager in Training to Store Manager in two years. I improved conversion by 7% year over year, developed a four-person management team into next-level roles, and led end-to-end store operations.

Earlier, I built LIDO ART's international university application and consultation team from the ground up, supporting over 70 clients with a 100% acceptance rate into renowned global universities. I bring English-Chinese communication, CRM-led clienteling, storytelling, and emotional intelligence to building loyal guest communities.

Experience

Work history, roles, and key accomplishments

Current

Assistant Store Manager

Current

Vuori Clothing

Jul 2026 - Present (2 months)

Spearheaded the launch of Vuori's debut store in South China, directing daily operations and team execution. Managed a team of 15, maintained a conversion rate above 14%, and leveraged CRM tools to drive customer engagement and Omni channel sales.

Retail Operations Team Leadership Talent Development CRM Omni channel Sales Customer Engagement Scheduling