Janet Obeng
@janetobeng
I resolve high-volume customer issues across email, chat, and phone.
GhanaWhat I'm looking for
At WeCare Corporation, I support customers globally through Zendesk, resolving 190–200+ tickets, emails, and live chats daily while maintaining 95%+ satisfaction ratings and SLA performance.
I've handled product support, account troubleshooting, billing, order tracking, and complex escalations across B2C environments. My work improving live-chat workflows helped reduce team handling time by 20%, and I collaborate with QA and Product teams to surface recurring issues and strengthen knowledge resources.
Previously, at Buwelo Ghana and MTN Ghana, I delivered high-volume voice and Tier 1 support, improved issue-resolution speed by 30%, and reduced complaint escalations by over 40% through empathetic communication and effective de-escalation.
Experience
Work history, roles, and key accomplishments
Customer Support Agent - Email & Live Chat
WeCare Corporation
Nov 2024 - Jan 2026 (1 year 2 months)
Resolved 190-200+ customer tickets, emails, and live chats daily using Zendesk, achieving 95%+ satisfaction ratings and meeting SLAs. Contributed to automation of live chat workflows, reducing handling time by 20%.
Customer Care Agent
Buwelo Ghana Ltd
Jan 2023 - Oct 2024 (1 year 9 months)
Provided voice-based support for telecom and digital service accounts, managing up to 100 calls per shift. Improved issue resolution speed by 30% through product knowledge and cross-functional coordination.
Customer Care Agent
MTN Ghana
Dec 2016 - Aug 2019 (2 years 8 months)
Delivered Tier 1 technical and service support to customers, de-escalating complaints and reducing escalations by over 40%. Provided accurate information on billing, network services, and promotions.
National Service Personnel
Ghana Tourism Authority
Sep 2015 - Jun 2016 (9 months)
Collected and analysed field data for tourism licensing and provided back-office support including reports, event logistics, and compliance tracking.
Customer Service Intern
Clue Holidays Travel and Tour
Jun 2014 - Aug 2014 (2 months)
Managed booking queries, payment processing, and tour documentation. Ensured accurate handling of visa fee payments and client records.
Education
Degrees, certifications, and relevant coursework
International School of Aviation
Ticketing, Aviation
2016 - 2017
Completed ticketing course at the International School of Aviation from August 2016 to February 2017.
Takoradi Technical University
Higher National Diploma, Tourism Management
2012 - 2015
Earned a Higher National Diploma in Tourism Management from Takoradi Technical University from July 2012 to May 2015.
Sam Computers
Microsoft Office Certification, Computer Applications
2011 - 2012
Completed Microsoft Office certification at Sam Computers from November 2011 to February 2012.
Abuakwa State College
High School Diploma, Home Economics
2008 - 2011
Completed secondary education with a focus on Home Economics at Abuakwa State College from June 2008 to June 2011.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
Interested in hiring Janet?
You can contact Janet and 90k+ other talented remote workers on Himalayas.
Message JanetGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
