Open to opportunities

Vallary Andanje

@vallaryandanje

Message

Hardworking customer service representative with strong communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated Customer Service Representative with a proven track record of exceeding customer expectations. My experience at Westlands Dental Care has honed my ability to manage customer inquiries efficiently in a fast-paced call center environment. I take pride in building trusting relationships with customers, which allows me to better understand their needs and deliver exceptional service.

In addition to my customer service expertise, I have a background in IT support, having worked as an IT Assistant at Invest and Grow Sacco Ltd. There, I assisted with installing and maintaining workstations and supported improvements to IT infrastructure. My technical skills, combined with my strong communication abilities, enable me to effectively collaborate across departments to resolve customer-related issues.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Westlands Dental Care

Feb 2022 - Present (3 years 5 months)

Collaborated across departments to resolve customer-related issues and deliver quality customer experience. Met personal, team, and company goals in a customer service environment by building trusting relationships with customers.

Customer Service Conflict Resolution Data Entry Sales

IT Assistant

Invest and Grow Sacco Ltd

May 2021 - Present (4 years 2 months)

Assisted with installing, configuring, and maintaining workstations and detecting network intrusions with regular assessments. Supported improvements to IT infrastructure, processes, and performance by suggesting forward-thinking enhancements.

IT Support Technical Troubleshooting

Education

Degrees, certifications, and relevant coursework

Masinde Muliro University

Diploma, Information Technology

Completed a diploma in Information Technology, gaining foundational knowledge and practical skills in various IT domains. This program prepared me for entry-level roles in the technology sector.

Maseno University

Bachelor of Arts (B.A.), Business Administration With IT

Pursued a Bachelor of Arts in Business Administration with IT, focusing on the intersection of business principles and information technology. This degree equipped me with skills to manage business operations and leverage technology for organizational success.