Valerie Montoya

Led solution configuration and implementation across multiple enterprise payroll and workforce management client deployments, aligning requirements with operational goals and supporting go-live readiness. Served as escalation lead for complex issues, using ChatGPT and Claude to accelerate documentation, troubleshooting, and resolution while improving implementation efficiency and customer satisfac

Managed full-cycle onboarding and SaaS workforce management implementations for multi-state SMB clients from kickoff through deployment and adoption. Configured systems to meet payroll, scheduling, and compliance needs, delivered tailored training to increase product adoption, and used generative AI to support data analysis, process mapping, and implementation documentation.

Managed payroll operations, compliance auditing, and payroll system administration for a large public-sector organization. Conducted payroll audits, reconciliations, and reporting, collaborating with HR and Finance to resolve payroll issues and strengthen controls, accuracy, and compliance workflows.

Supported payroll implementation and compliance initiatives in a large-scale PEO environment for multi-state client accounts. Managed payroll onboarding and setup, analyzed payroll data for accuracy and readiness, handled tax and year-end processing, and resolved escalated payroll issues while advising clients on payroll best practices and mentoring teammates.