Valerie Knapp

Provides practical assistance to Atlassian tool users by offering guides, signposting documentation, and escalating product issues. Welcomes new members to the community and upvotes valuable content.

Guides and advises customers on Atlassian products, managing numerous migrations from self-hosted to Cloud platforms. Sets up and develops Atlassian systems like Confluence, Jira, and Jira Service Management, performing data analysis and creating training materials.

Responsible for technical pre-sales support for Atlassian products, including requirements collection and analysis for offers. Provides technical support, knowledge, and guidance for Atlassian products, including migrations, setups, and configurations.

Supported clients with Atlassian products and the configuration of Actonic-developed apps available in the Atlassian Marketplace. Set up and developed Atlassian systems, performed data analysis, created training materials, and provided marketing support.

Managed, supported, and developed internal systems, primarily Atlassian and Microsoft, as a lead consultant. Managed Jira Software, including user creation, app maintenance, workflow implementation, and support for add-ons.

Created a new online, automated reporting system for doctoral student progression management. Led a user group to design and implement project specifications, and worked with developers to write, test, and implement the system.

Managed and delivered IT projects, including designing and implementing changes to online application forms. Wrote documentation in Atlassian Confluence, led development teams, and maintained online admissions systems using HTML, Java, and CSS.

Supported the implementation of a university change management project by gathering and prioritizing requirements for admissions business processes. Led training on Atlassian JIRA and managed backup protocols.

Supported user acceptance of new developments implemented by the student systems team. Wrote reports and documentation for online admissions and grade journey systems, and created a change request management system.

Developed and managed a system for annual returns to local government on the academic and social progress of students with special educational needs. Designed and implemented a system using Google Docs and MS Office Suite to manage reports and meetings.

Managed the library for an all-girls secondary school, choosing and implementing a new library operating system. Provided social and academic support to students during their break times.

Promoted, organized, and implemented environmental education programs for schools in the Seattle area. Hired and supervised a team of teachers and served as an Assistant Camp Director for summer programs.