Open to opportunities

Francesco Rota

@francescorota

ServiceNow Consultant & Developer delivering secure enterprise workflows, custom apps, and KPI dashboards across industries.

Italy

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What I'm looking for

I’m looking for a ServiceNow role where I can own end-to-end delivery—implementation, Change Requests, dashboards, integrations, and security improvements—while working independently in Agile teams to deliver high-quality outcomes.

I’m a “Software Consultant & Developer” and “ServiceNow Consultant with 3+ years of experience” delivering and enhancing enterprise solutions across industries including pharmaceutical, telecom, manufacturing, and infrastructure. At Deloitte, I progressed from Analyst to Consultant, gaining end-to-end experience in implementation, Change Requests delivery, and AMS support, with a proactive, delivery-focused approach.

I specialize in “ServiceNow development across SPM, CSM, ITSM, and Platform Security,” building custom applications, ServiceNow dashboards, and workflow automation, plus integrations and secure platform management. I’m certified (CSA, CAD, ITSM, CSM, SPM) and hold a degree from the “ServiceNow & Emerging Technologies University of Calabria,” which strengthens how I design solutions and maintain quality in Agile environments.

My client work spans annual planning, policy/claims management, and continuous AMS improvements—covering custom Excel/CSV imports, data migration, and issue analysis/resolution. I also led a “custom ServiceNow dashboard for KPI reporting,” handled SPM change requests for portfolio and infrastructure/roadmap processes, supported CSM domain-separated deployment via Update Sets, and—within Platform Security—investigated Invicti/PenTest findings, improved hardening against “NIS2 & ITGC controls,” and worked with “GRC module and BCM implementation.”

Experience

Work history, roles, and key accomplishments

Current

Platform Security & GRC Consultant

Current

Deloitte

Nov 2024 - Present (1 year 6 months)

Worked on ServiceNow Platform Security (Scanner) and related GRC activities, investigating and remediating Invicti and PenTest findings. Supported hardening and compliance activities for NIS2/ITGC controls, managed instance upgrades, resolved security/IT incidents, and contributed to CI/CD pipeline and GRC/BCM implementations.

ServiceNow Security Center (Scanner)Invicti PenTest Findings Remediation NIS2 & ITGC Compliance GRC Module & BCM CI CD Pipelines Incident Management Instance Upgrade Management

ServiceNow SPM Change Consultant

Deloitte

Nov 2025 - Jan 2026 (2 months)

Implemented Change Requests across ServiceNow SPM modules to support project portfolio and infrastructure/road management processes. Enhanced project lifecycle workflows, configured KPI dashboards for tracking, supported script and platform configuration updates aligned with requirements, and validated changes prior to release.

Portfolio Management Change Request Delivery ServiceNow Configuration

CSM Update Sets & Deployment

Deloitte

Sep 2025 - Oct 2025 (1 month)

Supported environment management and deployments for a domain-separated ServiceNow CSM instance, focusing on controlled releases across environments. Managed and validated Update Sets, supported promotion to higher instances, maintained domain separation integrity, and collaborated with development teams to align configuration and releases.

Update Set Management Environment Promotion Domain Separation Validation Deployment Collaboration With Dev Team

ServiceNow AMS Consultant

Deloitte

Nov 2023 - Oct 2024 (11 months)

Handled post-GoLive/AMS activities for existing custom ServiceNow applications, implementing Change Requests driven by evolving business needs. Performed defect analysis and resolution, supported configuration aligned with functional specifications, ensured system stability through performance monitoring, and maintained user-facing support and technical documentation.

ServiceNow Configuration AMS Support Performance Monitoring Technical Documentation

ServiceNow KPI Dashboard Lead

Deloitte

Jul 2024 - Sep 2024 (2 months)

Served as technical lead for a custom ServiceNow dashboard enabling KPI reporting with advanced drill-down analysis. Designed and developed KPI dashboards, implemented reporting/drill-down functionality using scripts and configurations, and coordinated implementation testing and validation with stakeholders.

Drill Down Reporting Data Visualization Design And Validation Technical Leadership

ServiceNow Consultant - Telco

Deloitte

Jan 2023 - Nov 2023 (10 months)

Implemented a ServiceNow custom application for managing insurance policies and associated claims, including renewals, extensions, addenda, and claim/payment/invoice workflows. Delivered CSV/Excel-based imports, premium allocation automation, external integrations for attachments and cross-application data, and supported data migration and production deployment.

Premium Allocation Data Migration Requirements Analysis UAT Support

ServiceNow Consultant - PAE

Deloitte

Jun 2022 - Jul 2023 (1 year 1 month)

Implemented a ServiceNow custom application for Annual Events Planning (PAE), including budget allocation workflows, single/bulk entry via custom Excel import, plan review, execution monitoring, and extra-budget request handling. Led pre-/post-GoLive setup, supported end users, delivered Change Requests, tested features, and deployed to production.

ServiceNow AMS Enhancements

Deloitte

Nov 2022 - Jan 2023 (2 months)

Provided AMS for a custom ServiceNow application by implementing Change Requests and functional enhancements, maintaining custom functionalities, and supporting issue analysis and resolution. Conducted testing and validation of delivered changes and supported post-GoLive stabilization and release readiness.

Functional Enhancements