Open to opportunities

Valeria Coll

@valeriacoll

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Remote customer support specialist and virtual assistant — bilingual Spanish/English.

Ireland

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What I'm looking for

I seek remote roles where I can provide email and chat support, organize tasks and schedules, grow professionally, and work autonomously within a collaborative, communicative team.

I am a remote customer support professional and virtual assistant with strong communication, email support, and task-organization skills. I am a native Spanish speaker, fluent in English, and experienced with online communication, chat support, CRM basics, and digital file management.

I have worked independently on freelance and personal projects since 2022, handling customer inquiries, organizing digital documents, managing schedules and task lists, and maintaining clear, professional written communication. I am reliable, a fast learner, and comfortable working autonomously in remote environments.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Independent

Jan 2024 - Present (2 years 2 months)

Delivered virtual assistant services including task organization, digital file management, scheduling, and online research to support client operations. Practiced clear written communication and maintained organized documentation for ongoing projects.

Task Management Scheduling Online Research Data Entry Google Drive Zoom

Current

Remote Customer Support

Current

Independent

Jan 2022 - Present (4 years 2 months)

Provided remote customer support and email/chat assistance, improving response quality and organizing customer communications for freelance clients. Maintained structured documentation and managed schedules and digital files to streamline support workflows.

Email Support Chat Support CRM Systems Google Docs Google Sheets Time Management Online Communication

Education

Degrees, certifications, and relevant coursework

Pulse College

Bachelor of Science, Music and Sound Engineering

Studied BSc in Music and Sound Engineering at Pulse College in Dublin, developing technical and project management skills applicable to digital work environments.

IES Agustín de Betancourt

High School Diploma, High School

Completed secondary education at IES Agustín de Betancourt, focusing on general studies and foundational skills relevant to remote customer support roles.