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Marvellous Udogwu

@marvellousudogwu

I am a dedicated and customer-focused support professional with a passion for solving problems and ensuring customer satisfaction

Nigeria

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What I'm looking for

I seek a remote role where I can improve calendar and scheduling, manage task and prioritizing deadlines, drive measurable customer and business outcomes.

Customer-focused Support Specialist, Virtual Assistant, and Data Analyst passionate about solving problems and driving customer satisfaction.

I help businesses by:

Support: Answering inquiries, resolving complaints & retaining customers

VA: Managing emails, calendars, data entry & admin tasks efficiently

Data: Analyzing data to improve customer experience & business decisions

Tools: Zendesk, Google Workspace, MS Excel, CRM, Google Sheets, Data Analysis.

Core Skills: Customer Service, Empathy, Clear Communication, Problem-Solving, Organization, Attention to Detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Support and Sales Operation

Current

MarBel Tech Enterprise

Jan 2024 - Present (2 years 9 months)

Respond to customer questions about laptop specifications, suitability, pricing,
availability, and purchasing steps, using clear and helpful explanations.
Identify customer needs and recommend options based on stated requirements
rather than using a one-size-fits-all approach.

CRM Team Communication Tools