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Emmanuel SophiaES
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Emmanuel Sophia

@emmanuelsophia

Reliable Virtual Assistant with a focus on Customer Service.

Nigeria
Message

What I'm looking for

I’m looking for a remote role where I can support teams with virtual assistance and customer service tasks. I value flexibility, clear communication, and the opportunity to grow with a company long-term.

Virtual Assistant with a strong background in customer service, email management, and remote support.

Experience

Work history, roles, and key accomplishments

Global Blue logoGB

Virtual Assistant

Apr 2024 - Sep 2025 (1 year 5 months)

Provide virtual assistant and customer service to international clients. Responsibilities include managing customer inquiries via email and chat, organizing calendars, maintaining CRM (HubSpot), and creating reports and task updates using tools like Trello and Notion. Known for delivering prompt, friendly, and detail-oriented support that improves client satisfaction

Education

Degrees, certifications, and relevant coursework

University of Lagos logoUL

University of Lagos

Bachelor's Degree, Business Administration

2018 - 2022

Grade: Second Class Upper (2:1)

Activities and societies: Student Union Member, Debate Club, Volunteer – Career Development Program

Studied core business and administrative principles including communication, management, and customer relations. Participated in student-led organizations that enhanced leadership and teamwork skills. Developed strong organizational and digital communication skills relevant to virtual assistance roles.

Tech stack

Software and tools used professionally

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Emmanuel Sophia - Virtual Assistant - Global Blue | Himalayas