KUKal User
@kaluser1
Energetic graduate with strong communication and customer service skills.
IrelandWhat I'm looking for
I am an energetic and personable graduate with a Bachelor of Science in Economics from Caleb University, where I achieved a GPA of 4.0. My academic background has equipped me with strong analytical skills, which I have applied in various roles, particularly in virtual assistance and customer service. I thrive in dynamic environments and am passionate about continuous learning and professional development.
In my recent role as a Virtual Assistant and Customer Service Representative at Kimberly’s Group, I honed my ability to handle customer inquiries effectively through various channels, ensuring timely resolutions and high-quality service. My attention to detail has been instrumental in managing digital file systems and preparing detailed meeting agendas and minutes. I am eager to contribute my skills to a dynamic team while gaining practical industry experience.
Experience
Work history, roles, and key accomplishments
Virtual Assistant and Customer Service Representative
Kimberly's Group
Jul 2022 - Sep 2024 (2 years 2 months)
Handled customer inquiries via phone, email, and live chat, ensuring timely and effective resolutions. Resolved client issues by troubleshooting and offering personalized solutions. Managed digital file systems with high attention to detail and accuracy.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Economics
2020 - 2024
Grade: 4.0
Graduated with a Bachelor of Science in Economics, achieving a GPA of 4.0. Developed strong analytical and problem-solving skills through coursework.
University of Pennsylvania (via Coursera)
Certificate, Risk Modeling
2023 - 2023
Completed the 'Modeling Risk and Realities' certification through Coursera. Acquired skills in assessing and modeling various risks and real-world scenarios.
University of Pennsylvania (via Coursera)
Certificate, Spreadsheets and Models
2023 - 2023
Completed the 'Introduction to Spreadsheets and Models' certification through Coursera. Developed proficiency in using spreadsheets for data analysis and model creation.
University of Pennsylvania (via Coursera)
Certificate, Quantitative Modeling
2022 - 2022
Completed the 'Fundamentals of Quantitative Modeling' certification through Coursera. Gained foundational knowledge in quantitative analysis and modeling techniques.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
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