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@kaluser1
Energetic graduate with strong communication and customer service skills.
I am an energetic and personable graduate with a Bachelor of Science in Economics from Caleb University, where I achieved a GPA of 4.0. My academic background has equipped me with strong analytical skills, which I have applied in various roles, particularly in virtual assistance and customer service. I thrive in dynamic environments and am passionate about continuous learning and professional development.
In my recent role as a Virtual Assistant and Customer Service Representative at Kimberly’s Group, I honed my ability to handle customer inquiries effectively through various channels, ensuring timely resolutions and high-quality service. My attention to detail has been instrumental in managing digital file systems and preparing detailed meeting agendas and minutes. I am eager to contribute my skills to a dynamic team while gaining practical industry experience.
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Work history, roles, and key accomplishments
Kimberly's Group
Jul 2022 - Sep 2024 (2 years 2 months)
Handled customer inquiries via phone, email, and live chat, ensuring timely and effective resolutions. Resolved client issues by troubleshooting and offering personalized solutions. Managed digital file systems with high attention to detail and accuracy.
Degrees, certifications, and relevant coursework
Bachelor of Science, Economics
2020 - 2024
Grade: 4.0
Graduated with a Bachelor of Science in Economics, achieving a GPA of 4.0. Developed strong analytical and problem-solving skills through coursework.
Certificate, Risk Modeling
2023 - 2023
Completed the 'Modeling Risk and Realities' certification through Coursera. Acquired skills in assessing and modeling various risks and real-world scenarios.
Certificate, Spreadsheets and Models
2023 - 2023
Completed the 'Introduction to Spreadsheets and Models' certification through Coursera. Developed proficiency in using spreadsheets for data analysis and model creation.
Certificate, Quantitative Modeling
2022 - 2022
Completed the 'Fundamentals of Quantitative Modeling' certification through Coursera. Gained foundational knowledge in quantitative analysis and modeling techniques.
Software and tools used professionally
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