Open to opportunities

Valen User

@valenuser

Message

Detail-oriented virtual assistant with strong organizational and communication skills.

Italy

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I'm a dedicated professional with a diverse background in administrative support and project management. My experience as a Front Office Secretary has honed my skills in managing communications, organizing documents, and creating promotional content. I thrive in dynamic environments where I can contribute to team success and enhance operational efficiency.

In addition to my administrative roles, I have a solid foundation in translation and evaluation projects, where I worked on improving machine translation engines and providing feedback on search results. My proficiency in both Italian and English allows me to bridge communication gaps and deliver high-quality work across various platforms.

Currently, I am expanding my expertise as a Virtual Assistant, where I manage orders on the Shopify platform and ensure customer satisfaction through effective follow-up. I am passionate about leveraging my skills to support organizations in achieving their goals while continuously seeking opportunities for professional growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Engraving Jewelry

Jul 2023 - Present (1 year 11 months)

Analyzed and formatted orders correctly on the Shopify platform, including address verification and custom order requests. Conducted follow-up calls to clients to ensure order accuracy and managed communications via Cloud Talk VoIP.

Shopify Excel Cloud Talk Order Management Customer Service Data Entry VoIP CloudTalk

Front Office Secretary

O.D.V. Soccorso Sociale Dei Quattro Comuni

Jan 2023 - Jan 2024 (1 year)

Managed incoming and outgoing phone calls and appointments, along with archiving and processing documents in both digital and paper formats. Welcomed customers and visitors, organized association materials, and created promotional content.

Customer Service Content Creation Social Media Management

Project Search Query

DCP Global

Jun 2022 - Oct 2022 (4 months)

Evaluated search query results and ranked top search query results based on user needs. Focused on optimizing search relevance and user satisfaction.

Information Retrieval

Servizio Civile Universale

Cooperativa Sociale Il Sentiero - Comune Di Laurino

Feb 2020 - Jul 2022 (2 years 5 months)

Assisted in the staff offices of the Municipality of Laurino, managing the organization and archiving of documents. Scheduled virtual meetings for the Municipality staff on the Zoom platform and contributed to urban redevelopment and historical heritage protection.

Document Management Zoom Urban Redevelopment

Project Ads Search Rater

Telus

Mar 2021 - May 2022 (1 year 2 months)

Evaluated search results and provided feedback to improve their relevance and alignment with user needs. Contributed to enhancing the overall quality and effectiveness of search engine performance.

Search Engine Optimization Data Analysis

Project HT (Human Translation)

OneForma

Jul 2019 - Dec 2019 (5 months)

Translated various content types from English to Italian, including news, blog posts, social media content, and business and medical documents. Utilized the company's platform to deliver high-quality human translations.

Translation IT Document Translation

Project Machine Translation Engine

Appen

Aug 2018 - Nov 2018 (3 months)

Improved machine translation engines by checking and correcting mistakes and misused words in English to Italian translations. Focused on enhancing the accuracy and fluency of automated language conversions.

Quality Assurance

Education

Degrees, certifications, and relevant coursework

IPSC LAURINO - Professional institute for commercial services

High School Diploma, Commercial Services

Grade: 75/100

Obtained a High School Diploma in Commercial Services. The curriculum focused on providing essential skills for commercial and business-related fields.

O.D.V. Gi.Vi. Giovani Vincenti

BLSD Certificate, Basic Life Support and Defibrillation

Completed a BLSD (Basic Life Support and Defibrillation) certification course. This training covered basic cardiopulmonary resuscitation techniques for adults, pediatric, and infant subjects.