Open to opportunities

Vanessa del Carmen Pereda Sosa

@vanessadelcarmenpere

Virtual Assistant specializing in Document Management, Data Entry, Administrative Support, CRM, and Records Management. Detail-oriented, reliable

Italy

Message

What I'm looking for

I’m looking for a remote role where I can own document and records organization, keep CRM and databases accurate, and support customers quickly. I enjoy process optimization, reliable turnaround times, and clear priorities that help teams deliver results.

I’m a virtual assistant with 15 years of experience in document and records management, plus administration and commercial support. I’ve led technical teams, optimized archival processes, and coordinated the digitization of 40,000+ records using OCR technology within a corporate DMS.

In my most recent role as an Administrative Assistant & Commercial Support, I managed and followed up on ~50 commercial leads/month, improved data quality by 25%, and coordinated up to 20 weekly appointments to reduce no-shows. I also delivered multichannel customer service with < 24-hour response times, drafted contracts, maintained clean databases, and supported smooth billing/payroll operations for a 5-agent team.

Experience

Work history, roles, and key accomplishments

Admin Assistant & Commercial Support

MG Inversión Inmobiliaria

Jan 2018 - Jan 2024 (6 years)

Managed and followed up ~50 commercial leads per month, tracking a structured pipeline to achieve a 30% contract close rate. Coordinated sales appointments, maintained cleaned client and property databases, drafted sale/rental contracts, and provided multichannel customer support.

Lead Generation Commercial Support Data Entry Database Cleaning Appointment Scheduling Contract Drafting Multichannel Support Phone Support Email Support

Records Management Specialist (Archivist)

Central Bank of Venezuela

Jan 2002 - Jan 2017 (15 years)

Oversaw the institutional Central Archive and managed millions of records within Documentum corporate DMS. Led OCR-based digitization of 40,000+ folios, improved retrieval/search workflows, supported audits, and co-designed an Active Archive adopted as a best-practice model.