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Valentyn Symonenko

@valentynsymonenko

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I build B2B growth through client relationships, sales processes, and technical solutions.

Ukraine

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What I'm looking for

I'm looking to build B2B growth through client partnerships, structured sales processes, onboarding, and practical technical solutions. I value cross-functional collaboration, opportunities to launch new directions, and improving customer experience.

I've launched a B2B direction from scratch at Godlike.host / Antihost.com, shaping the offer, customer segments, go-to-market strategy, and solution packages for corporate clients.

As Head of Business Development at SerenityAI, I managed the full client lifecycle from pre-sales and onboarding to long-term cooperation. I coordinated client and development teams around APIs and integrations, trained customers, and contributed to growth and process-optimization planning with the CEO.

My customer-facing foundation comes from Austrian Airlines, Namecheap, and Yola, where I handled high volumes of requests, resolved hosting, DNS, SSL, domain, HTML, and CSS issues, and improved service through customer feedback.

I enjoy turning client needs into practical solutions, building partnerships, and creating structured sales processes that support sustainable growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Austrian Airlines

Jan 2015 - Dec 2018 (3 years 11 months)

Processed passenger requests and interacted with travel agencies, maintaining high customer satisfaction. Initiated improvements through collection and implementation of customer feedback.

Customer Service Feedback Collection Issue Resolution