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Valentino Herrera

@valentinoherrera1

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Highly analytical professional eager to leverage data for operational efficiency.

United States

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What I'm looking for

I am looking for a role that fosters growth in data analysis and offers opportunities for collaboration and innovation.

I am a highly analytical and organized professional with a strong background in customer service, logistics, and data management. My experience as a Data Entry, Research & Development Analyst at RCMG has honed my skills in data accuracy, trend identification, and generating actionable insights. I thrive in collaborative environments, ensuring data integrity and supporting strategic initiatives through comprehensive research.

With a proven ability to leverage technology for operational efficiency, I have successfully managed diverse customer inquiries at Santander Bank, enhancing service efficiency and maintaining high satisfaction levels. My commitment to excellence is reflected in my meticulous record-keeping and problem-solving skills, which I developed further during my time at UPS and Newport Creamery. I am eager to apply my diverse technical skills and strong work ethic to an entry-level role, contributing directly to organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Data Entry, Research & Development Analyst

Current

RCMG

May 2022 - Present (3 years 2 months)

Executed accurate and efficient data entry, maintaining data integrity across various internal systems and databases. Conducted comprehensive research and gathered information to directly support strategic Research & Development initiatives.

Data Entry Data Integrity Research Data Management Data Analysis Reporting Microsoft Excel Google Sheets

Customer Service Representative & Software Operations Specialist

Santander Bank

Sep 2021 - Present (3 years 10 months)

Managed a diverse portfolio of customer inquiries, consistently achieving high satisfaction by addressing complex banking needs across multiple departments. Operated and navigated advanced computerized software platforms to conduct precise data entry and manage intricate customer account operations.

Customer Service Software Operations Data Entry Account Management Conflict Resolution CRM Software Database Management

Bulk Driver / Package Handler / Package Unloader

United Parcel Service (UPS)

Oct 2020 - Present (4 years 9 months)

Streamlined logistics by efficiently loading, unloading, and palletizing packages, optimizing movement and shipment processes. Accurately tracked parcel movement using handheld scanners and daily production sheets, ensuring precise record-keeping.

Package handling Logistics Package Handling Team Coordination

Cashier / Window Service / Dishwasher / Restaurant Waiter

Newport Creamery

May 2019 - Present (6 years 2 months)

Managed high-volume cash and electronic transactions, ensuring accuracy and efficient customer checkout. Accurately entered customer food orders into the point-of-sale system, minimizing errors and improving order fulfillment.

Point of Sale Customer Service Food Preparation Inventory Management

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Data Analytics

Developed foundational skills in data analytics, including data cleaning, analysis, and visualization. Acquired practical knowledge in using data to inform decision-making.

Community College of Rhode Island

Associate of Arts, Entrepreneurship

Studied an Associates Degree in Entrepreneurship, gaining foundational knowledge in business and enterprise. Focused on key aspects of starting and managing a business.