Open to opportunities

Valentino Herrera

@valentinoherrera

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Highly analytical professional eager to leverage data for operational efficiency.

United States

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What I'm looking for

I am looking for a role that fosters growth in data analysis and offers opportunities for professional development within a collaborative team environment.

I am a highly analytical and organized professional with a proven ability to leverage technology for operational efficiency and data-driven insights. With a robust background in customer service, logistics, and comprehensive data management, I am eager to apply my diverse technical skills and strong work ethic to an entry-level role. My goal is to contribute directly to organizational growth while expanding my expertise in data analysis and research and development.

Currently, I work as a Data Entry, Research & Development Analyst at RCMG, where I execute accurate data entry and conduct comprehensive research to support strategic initiatives. My role involves analyzing data to identify key trends and generating actionable insights that contribute to project success. I have also gained valuable experience in customer service and operations at Santander Bank, where I managed customer inquiries and resolved complex issues, enhancing service efficiency.

Experience

Work history, roles, and key accomplishments

Current

Data Entry, Research & Development Analyst

Current

RCMG

May 2022 - Present (3 years 2 months)

Executed accurate and efficient data entry, maintaining data integrity across various internal systems and databases. Conducted comprehensive research and gathered information to directly support strategic Research & Development initiatives.

Data Entry Data Integrity Research Data Analysis Reporting Microsoft Excel Google Sheets

Customer Service Representative & Software Operations Specialist

Santander Bank

Sep 2021 - Present (3 years 10 months)

Managed a diverse portfolio of customer inquiries, consistently achieving high satisfaction by addressing complex banking needs across multiple departments. Operated and navigated advanced computerized software platforms to conduct precise data entry and manage intricate customer account operations.

Customer Service Data Entry Software Operations Conflict Resolution CRM Software Database Management

Bulk Driver / Package Handler / Package Unloader

United Parcel Service (UPS)

Oct 2020 - Present (4 years 9 months)

Streamlined logistics by efficiently loading, unloading, and palletizing packages, optimizing movement and shipment processes. Accurately tracked parcel movement using handheld scanners and daily production sheets, ensuring precise record-keeping.

Logistics Package Handling Team Coordination Package handling

Cashier / Window Service / Dishwasher / Restaurant Waiter

Newport Creamery

May 2019 - Present (6 years 2 months)

Managed high-volume cash and electronic transactions, ensuring accuracy and efficient customer checkout. Accurately entered customer food orders into the point-of-sale system, minimizing errors and improving order fulfillment.

Point of Sale Customer Service Food Safety Training Development Inventory Management

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Data Analytics

Currently developing foundational skills in data analytics, including data cleaning, analysis, and visualization. This certificate program focuses on practical application of data tools and techniques.

Community College of Rhode Island

Associate of Arts, Entrepreneurship

Studied an Associate's Degree in Entrepreneurship, gaining foundational knowledge in business and management principles. This program provided insights into starting and managing new ventures.