Open to opportunities

Lauren Dufilho User

@laurendufilhouser

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Aspiring IT Support Specialist with strong troubleshooting skills.

Belgium

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and offers opportunities to enhance my technical skills.

I am an aspiring IT Support Specialist with a robust foundation in troubleshooting, networking, and system administration. I have recently completed the Google IT Support Professional Certificate and the Google Cybersecurity Professional Certificate, which provided me with hands-on experience in technical support, cybersecurity, and operating systems. My background includes 10 years of customer service expertise, allowing me to deliver efficient, user-focused IT solutions across diverse industries.

Currently, I am working as a Logistics Employee at Bleckmann Logistics, where I troubleshoot and repair hardware and peripherals, ensuring smooth operational workflows. My previous roles have equipped me with the skills to manage and troubleshoot hardware, software, and network issues effectively. I am passionate about developing and implementing cybersecurity measures to protect sensitive data and prevent security breaches, and I am committed to continuous learning in the IT field.

Experience

Work history, roles, and key accomplishments

Current

Logistics Employee

Current

Bleckmann Logistics

Sep 2023 - Present (1 year 8 months)

Currently working as a Logistics Employee, providing technical support and troubleshooting hardware and software issues in a fast-paced logistics environment. Responsible for ensuring smooth operational workflows and enhancing overall system reliability.

Technical Support Troubleshooting Microsoft Excel Apex Logistics Software software issues Workflows Customer Service Reliability Logistics

Current

Head Seamstress/Marketing

Current

Dufilho Remote Authentic

Aug 2013 - Present (11 years 9 months)

As Head Seamstress and Marketing lead, developed and executed marketing campaigns while managing social media accounts. Employed digital design tools for garment construction and custom fittings.

Design Tools Marketing Campaigns Social Media Management Custom Fittings Brand Awareness Customer Engagement Communication Skills

Lead Server

The Top

Oct 2020 - Jun 2024 (3 years 8 months)

Served as a Lead Server, delivering outstanding customer service and assisting in troubleshooting digital order systems. Ensured efficient service delivery by resolving POS issues and supporting digital operations.

Customer Service POS Troubleshooting Service Delivery Fast Paced Environment Problem Solving Communication Skills Support Operations

Server

California Dreaming

Nov 2019 - Aug 2020 (9 months)

Worked as a Server, providing technical assistance with POS systems and supporting daily operations. Contributed to team productivity and ensured a seamless customer experience.

Customer Experience Productivity Communication Skills Fast Paced Environment Problem Solving Service Delivery Support Operations

Stocking and Shipment Associate

Victoria's Secret

Nov 2019 - Mar 2020 (4 months)

Managed inventory and maintained accurate records as a Stocking and Shipment Associate, utilizing digital tracking systems and shipment software.

Inventory Management Shipment Software Team Collaboration Problem Solving Customer Service Fast Paced Environment

Server

Mugshots Grill and Bar

Dec 2017 - Nov 2019 (1 year 11 months)

Provided support in digital operations as a Server, resolving minor software issues and contributing to a seamless customer experience.

Digitizing Operations software issues Customer Experience Communication Skills Fast Paced Environment Problem Solving Service Delivery Support Operations

Education

Degrees, certifications, and relevant coursework

Chicago Tech

Bachelor's in Information Technology, Information Technology

2025 -

Designs, develops, and maintains IT systems, networks, and databases to support business operations. Manages and troubleshoots hardware, software, and network issues to ensure optimal system performance. Develops and implements cybersecurity measures to protect sensitive data and prevent security breaches.

Mississippi Gulf Coast Community College

Associates of Website Development, Website Development

2015 - 2018

Designed, developed, and maintained responsive websites using HTML, CSS, JavaScript, and other web technologies. Built and customized websites using CMS platforms like WordPress, Shopify, or Wix. Ensured websites are mobile-friendly, accessible, and optimized for performance.