Valentina Urrego
@valentinaurrego
Supervisor and sales-focused operations professional who improves performance through coaching, customer satisfaction, and data-driven planning.
What I'm looking for
I’m a Best Buy Experience Supervisor with a track record of improving performance through one-on-one coaching, sales strategy development, and follow-through on customer satisfaction. I complete customer satisfaction surveys and implement performance improvement plans that turn feedback into measurable results, including branded payment performance and membership growth.
Earlier in my career, I supported day-to-day accuracy and reporting as an Accounting Assistant, managing accounts receivable follow-up, assisting with balance sheet preparation, and helping with financial reporting. I also brought leadership and structure to coaching as an Assistant Volleyball Coach, where I focused on teamwork, skill development, game strategy, and individualized feedback in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Implemented sales strategies that improved memberships and branded payment performance, while resolving customer concerns and order issues to maintain high customer satisfaction. Developed performance improvement plans and led one-on-one coaching as Manager on Duty.
Accounting Assistant
BRCR Global
Jul 2022 - Sep 2022 (2 months)
Managed accounts receivable follow-ups for outstanding balances and supported balance sheet preparation and financial reporting. Performed data entry, record keeping, and ongoing account maintenance.
Assistant Volleyball Coach
Reign
Jan 2021 - May 2022 (1 year 4 months)
Coached athletes on skill development, teamwork, and game strategy, providing individualized feedback to improve performance and confidence. Helped organize practices, drills, and team activities in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Florida Atlantic University
Bachelor of Business Administration, Business Administration
Grade: Magna Cum Laude
Bachelor of Business Administration at Florida Atlantic University in Boca Raton, Florida, graduating May 2026 with honors (Magna Cum Laude).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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