Open to opportunities

Valentina Urrego

@valentinaurrego

Supervisor and sales-focused operations professional who improves performance through coaching, customer satisfaction, and data-driven planning.

United States

Message

What I'm looking for

I’m looking for a role where I can coach teams, improve customer satisfaction, and grow revenue through clear sales strategies and consistent follow-up, while also valuing accuracy and strong reporting.

I’m a Best Buy Experience Supervisor with a track record of improving performance through one-on-one coaching, sales strategy development, and follow-through on customer satisfaction. I complete customer satisfaction surveys and implement performance improvement plans that turn feedback into measurable results, including branded payment performance and membership growth.

Earlier in my career, I supported day-to-day accuracy and reporting as an Accounting Assistant, managing accounts receivable follow-up, assisting with balance sheet preparation, and helping with financial reporting. I also brought leadership and structure to coaching as an Assistant Volleyball Coach, where I focused on teamwork, skill development, game strategy, and individualized feedback in a fast-paced environment.

Experience

Work history, roles, and key accomplishments

Experience Supervisor

Best Buy

Oct 2022 - Jul 2025 (2 years 9 months)

Implemented sales strategies that improved memberships and branded payment performance, while resolving customer concerns and order issues to maintain high customer satisfaction. Developed performance improvement plans and led one-on-one coaching as Manager on Duty.

Customer Satisfaction Sales Strategy Membership Sales Branded Payments Upselling

Accounting Assistant

BRCR Global

Jul 2022 - Sep 2022 (2 months)

Managed accounts receivable follow-ups for outstanding balances and supported balance sheet preparation and financial reporting. Performed data entry, record keeping, and ongoing account maintenance.

Financial Reporting Data Entry Record keeping

Assistant Volleyball Coach

Reign

Jan 2021 - May 2022 (1 year 4 months)

Coached athletes on skill development, teamwork, and game strategy, providing individualized feedback to improve performance and confidence. Helped organize practices, drills, and team activities in a fast-paced environment.

Teamwork & Strategy Drills Planning