Daniela Cáceres Serrano

I’m a bilingual customer service professional with 7 years of experience supporting North American clients in high-pressure environments, bringing strong communication, multitasking, and problem-solving to every interaction. I’m known for staying calm under pressure and delivering a smooth customer experience from first contact to resolution.

In emergency dispatching roles, I managed high-volume roadside requests and coordinated towing, tire changes, and emergency assistance services efficiently. I handled critical situations professionally while maintaining customer satisfaction, ensuring customers felt supported even when urgency was highest.

I also strengthened my customer-facing expertise through AT&T billing and support work and Airbnb case resolution, where I handled billing inquiries, sales support, reservation issues, and property-related concerns. I resolved high volumes of customer cases while maintaining service quality through clear, professional bilingual assistance.

Alongside customer support, I’ve built operational skills in hospitality as a Hostess, welcoming guests, managing seating arrangements and waitlists, and supporting fast-paced guest flow. Currently pursuing a Law degree, I bring a commitment to professionalism, leadership, and customer satisfaction, and I’m open to remote or on-site opportunities with immediate full-time availability.