Valentina Akams

At Evita Pharmaceuticals, I handled customer calls about delayed deliveries, missing orders, incorrect charges, payments, and complaints. I investigated order information, coordinated with relevant staff, and kept customers updated through resolution.

I stay calm with difficult or frustrated customers, escalate issues requiring another department, and follow up on unresolved requests.

As a Registered Nurse at Life Care Clinics Ltd, I communicate clearly with patients and families in high-pressure situations. I use triage principles to prioritize requests, maintain accurate documentation, protect confidential information, and collaborate with multidisciplinary teams.

I've completed Alison Customer Service Training and practical Zendesk fundamentals training, and I work with Google Workspace and basic Microsoft Excel.