At Buncha Inc., I built grocery delivery products across retail partnerships, including Meijer, Costco, and Hy-Vee. I moved Meijer from 2-hour to 1-hour delivery through a single-store pilot and rollout across stores, lifting order volume by up to 30% on launch day.
I launched automated shopper assignment that cut manual dispatch effort by about 80%, and a DoorDash fallback that routed orders to third-party delivery when the internal fleet couldn’t fulfill them. I also used Mixpanel funnel analysis to remove unnecessary steps in the shopper app, reducing shopping completion time by 15%.
At GOOD BUSINESS LAB, I owned the Inache Grievance Redressal Platform, deployed across more than 50 manufacturing factories and reducing grievances by 40%. I integrated Generative AI-powered multilingual transcription and improved resolution compliance by 65% through gamified dashboards and SLA-driven workflows.
Earlier, at Blinkit, I built live inventory audit and monitoring systems that improved order fill rate by 7%, and at Delhivery I developed operational tools for field performance and facility management. I started my career at AECOM GDC, planning electrical projects including a McDonald Outlet in the US region.
