Vaishali Rawat

I’m an Insurance Operations professional with 8+ years of experience in policy administration, client servicing, compliance, quality assurance, and process management. I focus on supporting complex insurance processes with accuracy, compliance, and strong stakeholder communication.

In my current role at IBM India Pvt. Ltd. as a Senior Process Executive, I support Life Insurance operations while ensuring compliance and accuracy, handle complex transactions and client queries, manage escalations, and maintain SLA targets. I also prepare reports using Excel and Power BI to improve visibility and performance.

Earlier at Cognizant Technology Solutions as a Senior Associate, I managed P&C insurance policy processing and servicing, supported underwriting and policy administration, and assisted with onboarding and process training. I’ve been recognized with 5 RNR Awards at IBM and 4 RNR Awards at Cognizant, plus Client Appreciation Bonus and Subject Matter Expert recognition—backed by an LLB degree and a strong interest in Compliance, Contracts, Legal Operations, and Risk Management.