saranya vp

I’m a detail-oriented, highly organized Senior Process Executive with 7+ years of experience driving effective time management, seamless business operations, and client-focused outcomes. I’m known for adaptability—handling multiple projects with a high degree of accuracy while collaborating across teams.

In my current role at Cognizant, I manage end-to-end U.S. insurance billing activities, including Bangalore authorization checks, denial resolution, appeals, and payment posting. I verify insurance eligibility and benefits with U.S. payers such as Cigna, Tricare, and Blue Cross Blue Shield (BCBS), while maintaining strict adherence to HIPAA and billing compliance standards.

I strengthen processes through data analysis and problem-solving: I analyze insurance denials, identify root causes, and submit appeals for incorrect or underpaid claims, helping achieve successful claim approvals. I also research insurance policies to resolve eligibility discrepancies and ensure accurate business documentation and compliance adherence.

I communicate clearly with U.S. insurance representatives and provider offices to resolve authorization issues and claim discrepancies, and I maintain service quality while consistently meeting productivity targets. I also support onboarding by assisting in training new hires, and I’m excited to bring my compliance, process improvement, and analytical thinking to a role where operations run better every day.