Open to opportunities

sushmita Nair

@sushmitanair

Message

I am a senior operations professional specializing in claims, client servicing, and process improvement.

India

Message

What I'm looking for

I seek operational roles in claims, pensions or insurance where I can drive process improvement, ensure regulatory compliance, and implement automation while collaborating with cross-functional teams.

I am an operations professional with over five years' experience across supply chain claims, UK pension advisory, insurance operations and sales operations. I have a proven track record delivering accurate data handling, audit-ready reporting and client-facing advisory in regulated environments.

I have led claim investigations using SAP and Oracle, managed pension scheme analysis, and improved processes by identifying automation opportunities that reduced errors and supported audit and finance teams. My strengths include stakeholder communication, problem-solving, and delivering presentations—skills recognized with a Spotlight Award and an Insurance Sales certification.

Experience

Work history, roles, and key accomplishments

Senior Associate, Supply Chain Claims

Infosys BPM Limited

May 2023 - Dec 2024 (1 year 7 months)

Investigated root causes for in-transit damage, short deliveries, returns and warranty issues and resolved claims within client SLAs. Maintained accurate claim records, generated monthly/quarterly audit reports, and identified process gaps for automation.

Claims Management Supply Chain SAP Oracle Root Cause Analysis Process Improvement Reporting

Senior Associate, UK Pension Advisory

Mercer

May 2019 - Sep 2022 (3 years 4 months)

Provided consultative advice on pension scheme design, governance, funding and compliance with evolving UK pension regulations. Delivered detailed reporting and client presentations while strengthening documentation and audit-ready compliance across accounts.

Pension Advisory Scheme Design Reporting Risk Management Salesforce

Senior Associate, Insurance Operations

Tata AIA Insurance

Nov 2017 - Apr 2019 (1 year 5 months)

Evaluated client needs and supported underwriting and claims workflows to ensure timely policy issuance and claims resolution in line with regulatory standards. Maintained documentation, assessed claim validity against policy guidelines, and collaborated with cross-functional teams.

Insurance Operations Underwriting Claims Processing Policy Administration Regulatory Compliance Documentation Cross Functional Collaboration Risk Assessment

Sales Operations Associate

Sutherland Global Services

Dec 2015 - Aug 2017 (1 year 8 months)

Analyzed sales performance and CRM usage to identify inefficiencies and drive adoption of tools, delivering regular performance insights to senior management. Conducted training and produced technical documentation to improve conversion pipelines and customer success coordination.