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VAIBHAV Dhanaji

@vaibhavdhanaji

I resolve enterprise IT incidents, access issues, and endpoint problems across ServiceNow, Active Directory, and Intune.

India

Message

What I'm looking for

I'm looking for full-time, part-time, or contract IT support opportunities where I can troubleshoot user issues, manage access and endpoints, and contribute independently or as part of a team.

At 2COMS Consulting supporting Accenture, I provide L1 technical support for enterprise users, troubleshooting application, access, connectivity, and endpoint issues in a high-volume environment.

I've resolved 20+ ServiceNow tickets with accurate documentation and SLA compliance, while administering user access through Active Directory and CyberArk and supporting Intune, SCCM, VDI, RDP, and LogMeIn environments.

Experience

Work history, roles, and key accomplishments

Current

Application Tech Practitioner

Current

2COMS Consulting Pvt, Ltd

Apr 2026 - Present (5 months)

Provided L1 technical support to enterprise users, troubleshooting application, system access, connectivity, and endpoint issues in a high-volume environment. Resolved 20+ tickets through ServiceNow while maintaining documentation, prioritization, and SLA compliance.