Ki Ku
@kiku
I optimize enterprise service desk operations, IAM, endpoints, and infrastructure support.
IndiaWhat I'm looking for
I've supported enterprise infrastructure operations at Infosys, Convergys, and HCL Technologies, managing access, endpoints, incident workflows, and business-critical technical support.
At HCL Technologies, I improved hardware uptime by approximately 15% through server and printer troubleshooting, administered IAM and Active Directory tasks, and deployed endpoint policies using SCCM and Intune. I also used Splunk to identify anomalies proactively and JET to accelerate critical-ticket resolution.
In my current Infosys role, I administer Google domains, strengthen access control through secure role assignments, resolve domain conflicts, and support initiatives involving Looker, Mandiant, VTI, Apigee, and Salesforce.
Experience
Work history, roles, and key accomplishments
Administered enterprise Google domains and managed secure role assignments to fortify access control. Collaborated on technical initiatives involving Looker, Mandiant, and Apigee, and tracked pipeline opportunities in Salesforce.
Education
Degrees, certifications, and relevant coursework
Babu Banarasi Das University
Bachelor of Technology, Engineering
Completed a Bachelor of Technology degree in 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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