Samuel Sirangi
@samuelsirangi
IT Support Specialist with 3 years' experience in incident resolution and ServiceNow-driven support.
IndiaWhat I'm looking for
I am a dedicated IT Support Specialist with three years of hands-on experience resolving complex hardware, software, network, and account-access issues across enterprise environments. I have improved incident response times, maintained high CSAT/NPS scores, and streamlined support through updated KBAs and SOPs while working with tools like ServiceNow, Jira, SCCM, and JAMF.
I seek to leverage my troubleshooting expertise, monitoring and device-management experience, and strong familiarity with Active Directory, O365, and remote support to deliver efficient L2 support and help optimize system reliability and user productivity.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Teleperformance Global Services Private Limited
Feb 2024 - Dec 2025 (1 year 10 months)
Resolved complex hardware and software issues and managed incident lifecycle in ServiceNow, improving incident response times and user satisfaction; updated KBAs and SOPs to streamline workflows.
IT Support Engineer
HireRight
Jul 2023 - Feb 2024 (7 months)
Configured and monitored systems, performed system health checks and performance troubleshooting, and managed AD provisioning and access control to maintain operational stability.
IT Support Engineer
HCL
Nov 2022 - Jun 2023 (7 months)
Delivered inbound support via calls, chats and emails, managed device deployment and patching with SCCM and JAMF, and supported Microsoft O365, AD and Exchange Online to maintain high CSAT.
Education
Degrees, certifications, and relevant coursework
Balaji Institute Of Technology and Science, Warangal
Bachelor's Degree, Engineering
Grade: 65%
Completed a bachelor's degree at Balaji Institute Of Technology and Science, Warangal, graduating in 2022 with a 65% score.
Vaagdevi Junior College, Warangal
HSC, Higher Secondary (Science/Commerce)
Grade: 72%
Completed Higher Secondary Certificate (HSC) at Vaagdevi Junior College, Warangal in 2018 with a 72% score.
Seven Hills High School, Mancherial
SSC, Secondary Education
Grade: 82%
Completed Secondary School Certificate (SSC) at Seven Hills High School, Mancherial in 2016 with an 82% score.
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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