I'm currently resolving CIBIL score, credit report, and financial discrepancy grievances at Tech Mahindra on the TransUnion CIBIL process. I analyze reports, guide customers through disputes, coordinate corrections with financial institutions, and apply FCRA and RBI requirements.
Previously, I investigated bank-account fraud at Paytm Payments Bank, monitored daily transactions, reviewed suspicious accounts, and supported customer amount recovery. At Netambit First Value Services, I conducted fraud investigations, validated flagged transactions, and used Salesforce, Freshdesk, and CRM tools to identify patterns and prevent further fraud.
My background also includes customer support, technical troubleshooting, case documentation, and clear communication across phone, email, and chat channels.
