Open to opportunities

Vahe Hovhannisyan

@vahehovhannisyan1

Message

Logistics and customer support specialist delivering reliable partner relationships and exceptional client service.

Germany

Message

What I'm looking for

I seek a role combining logistics operations and client support where I can build partnerships, resolve issues end-to-end, and drive KPI improvements in a collaborative team.

I am a logistics specialist and customer support professional with experience building strong partnerships with suppliers, carriers, and stakeholders across freight brokerage and logistics operations.

I have delivered client support through tickets, chats, calls, and community management while expanding client bases through outreach and maintaining service KPIs in roles at Tristar Transit Logistics, Greatwide Logistics Services, ACX International, and SoftConstruct.

I combine detail-oriented problem solving, dependable follow-through, and effective cross-department collaboration to resolve issues and improve operational outcomes.

Experience

Work history, roles, and key accomplishments

Helpdesk Specialist

SoftConstruct

Jan 2025 - Aug 2025 (7 months)

Directed customer issues to correct departments and ensured full resolution by facilitating cross-department collaboration for efficient outcomes.

Troubleshooting SLA Management

Customer Support Specialist

ACX International

Jan 2024 - Jan 2025 (1 year)

Delivered client support via tickets, chats, and calls, managed online communities, and responded to inquiries to meet company KPIs and service standards.

Zendesk Ticketing Live Chat Support Community Management Customer Escalation Communication