Open to opportunities

Andrea Stjepanovic

@andreastjepanovic

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Engaged and solution-oriented specialist in logistics and customer management.

Germany

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What I'm looking for

I am looking for a role that values direct communication, integrity, and offers opportunities for professional growth.

As a dedicated and solution-oriented specialist with extensive experience in international logistics and customer management, I excel at building stable and trustworthy relationships with clients and teams. My focus is always on long-term collaboration, ensuring that I communicate directly and uphold integrity in all aspects of my work.

Throughout my career, I have contributed to the continuous optimization of logistical and administrative processes, leading to measurable improvements in operational efficiency and customer satisfaction. My role at GENewiz by Azenta Life Sciences has allowed me to actively coordinate ongoing projects and ensure smooth operations across various stakeholders, including laboratories in China, the USA, and Europe.

In my previous position at FedEx Express, I managed escalations and conflict resolutions for over 150 international clients, demonstrating my strong communication skills and emotional intelligence. I take pride in my ability to work under pressure while maintaining a focus on customer satisfaction and damage minimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Specialist & Material Coordinator

Current

Genewiz Von Azenta Life Sciences Gmbh

Apr 2025 - Present (3 months)

Contributed to the continuous optimization of logistical and administrative processes to increase efficiency and customer satisfaction, leading to a measurable increase in operational efficiency. Actively contributed to achieving team-wide KPIs (e.g., First-Time-Right Quote, Turnaround Time) and continuous improvement of logistical processes.

Logistics Optimization Customer Satisfaction KPIs Process Improvement Conflict Resolution Project Coordination Stakeholder Management Compliance

Current

Freelance Author & Dolmetscher

Current

Self Employed

Jan 2014 - Present (11 years 6 months)

Created target-group-specific texts for websites, blogs, marketing campaigns, and corporate communications. Researched, structured, and editorially prepared complex topics in understandable language.

Content Creation Copywriting Marketing Communications Research Interdisciplinary Collaboration Translation

Customer Specialist

Fedex Express Gmbh

Oct 2019 - Dec 2024 (5 years 2 months)

Managed escalations and resolved conflicts for over 150 international key accounts, including major corporations and government entities. Coordinated closely with international customs authorities, hubs, and FedEx stations to ensure smooth logistical operations.

Escalation Management Conflict Resolution Customer Relationship Management Customs Clearance Time Management Customer Satisfaction Training Development Event Management Communication

HR Recruiter

Work In Time Gmbh

Mar 2018 - Apr 2019 (1 year 1 month)

Sourced and selected suitable candidates for client companies' specific requirements. Conducted and moderated structured, professional, and candidate-oriented job interviews.

Candidate Sourcing Interviewing Onboarding HR Consulting Talent Acquisition Communication Negotiation

Personal Assistant & Back Office Management

Vis Panda D.O.O

Jan 2017 - Sep 2017 (8 months)

Responsible for daily back-office management and administrative processes within the company. Prepared professional presentations and informational materials for potential clients and business partners.

Administrative Support Information Management Client Communication Business Partner Office Management document preparation Organizational Skills Data Entry

Coordinator

World Vision & Uniceff

Sep 2014 - Mar 2015 (6 months)

Developed structured daily routines and individual care plans for children and families. Organized, coordinated, and managed the entire back-office area to support the pedagogical team.

Program Coordination Back Office Support Child Support Family Support Trauma Informed Care Documentation Social Work Community Engagement

Education

Degrees, certifications, and relevant coursework

University "Vitez"

Bachelor of Business Administration, Business Administration

Studied Business Administration with a focus on Marketing and PR Management. Gained knowledge in strategic marketing, public relations, and business operations.