At Dexatel, I gathered customer requirements, feedback, and feature requests, then worked with Product, Technical, and Marketing teams to investigate issues and identify feasible solutions.
I also researched international markets, customer segments, and competitors to identify product opportunities. I managed multichannel outreach and maintained CRM records to support workflow visibility and coordination.
At Calibri Real Estate Agency, I conducted customer surveys and market research, sharing findings to support service improvements and business decisions. As an individual contributor, I generated approximately $600,000 in sales value and contributed 35% of the company's total monthly sales target.
Most recently, I worked as a Personal Manager at Freedom Broker Armenia, analyzing client needs and coordinating requests and follow-ups. I'm developing my product management expertise through Product Management Essentials and PSPO certification training.
