Gegham Harutyunyan
@geghamharutyunyan1
Product management trainee at Hotel Orion, improving digital booking workflows through customer feedback analysis.
ArmeniaWhat I'm looking for
At Hotel Orion, I manage digital reservation systems and analyze customer feedback to improve online booking workflows and customer satisfaction metrics.
I'm currently completing the Product Management Course at Armenian Code Academy, developing practical skills in product lifecycle management, roadmap planning, feature prioritization, and agile execution.
Earlier, as a Dispatcher at Truck Dispatching Company AG Transportation, I handled logistics operations, driver logs, and route planning for the US market.
My background also includes customer support and front desk work at Hotel Orion, retail roles at Retail Store Nich (Nich LLC), and public engagement as a Council Member at Public Council of RA Police.
Experience
Work history, roles, and key accomplishments
Booking.com Manager & Customer Support Manager
Hotel Orion
Jan 2025 - Present (1 year 10 months)
Manage digital reservation systems, analyze feedback, and optimize online booking workflows to improve customer satisfaction metrics.
Front Desk Receptionist
Hotel Orion
Jan 2023 - Present (3 years 10 months)
Greet and assist visitors, process payments, and resolve guest issues professionally in a fast-paced hospitality environment.
Dispatcher
AG Transportation
Jan 2019 - Dec 2023 (4 years 11 months)
Handled logistical operations, managed driver logs, and coordinated route planning for the US market efficiently.
Sales Manager
Nich LLC
Jan 2019 - Dec 2020 (1 year 11 months)
Managed budgets, tracked financial and statistical records, and consistently met retail sales performance targets.
Council Member
Public Council of RA Police
Jan 2018 - Dec 2019 (1 year 11 months)
Facilitated direct communication between the public and the Police of RA, mediating and resolving public queries and complaints.
Sales Consultant
Nich LLC
Jan 2018 - Dec 2019 (1 year 11 months)
Provided sales consulting and support in a retail environment, contributing to meeting sales targets.
Education
Degrees, certifications, and relevant coursework
Armenian Code Academy
Product Management Course, Product Management
2026 -
Ongoing Product Management Course focused on product lifecycle management, roadmap planning, feature prioritization, and agile execution.
Yerevan State University
Master's Degree, Arabic Studies
2016 - 2018
Master's Degree in Arabic Studies from Yerevan State University, Faculty of Oriental Studies.
Yerevan State University
Bachelor's Degree, Arabic Studies
2009 - 2013
Bachelor's Degree in Arabic Studies from Yerevan State University, Faculty of Oriental Studies.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Salary expectations
Job categories
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