@vagelisapostolidis
Sales enablement and learning specialist at efood who designed programs for 200+ retail partners, increasing sales conversion by 12%.
GreeceAt efood, I designed enablement programs for 200+ retail partners that increased sales conversion by 12%. I also introduced a new onboarding framework and lead training for store teams on sales and marketing initiatives.
At Skroutz, I built a merchant training curriculum that increased ROI by 15% and retention by 8%. At Vodafone, I delivered learning and development training and led adoption of MS Teams and SuccessFactors across 500+ employees.
Work history, roles, and key accomplishments
Efood
Sep 2024 - Present (2 years 2 months)
Designs, delivers, and evaluates the annual training calendar for store staff and core team, including workshops on upselling, prioritisation, feedback, and leadership. Monitors store NPS, conducts field audits, and coaches frontline staff to build a service culture.
Efood
Sep 2023 - Jun 2024 (9 months)
Facilitated 15+ workshops for commercial teams, improving customer engagement scores.
Skroutz
Sep 2021 - Oct 2022 (1 year 1 month)
Built a merchant training curriculum, increasing ROI by 15% and retention by 8%. Delivered sessions to 120+ commercial staff, standardizing sales practices, and developed manuals and onboarding guides for 3 business sub-teams.
Delivered training for 85+ staff monthly, raising CSAT by 20%. Led adoption of MS Teams & SuccessFactors (500+ employees), boosting tool usage by 40%, and redesigned onboarding via SharePoint, reducing ramp-up time.
Trained 50+ colleagues on new technologies, achieving top cross-sell rates regionally.
Consistently exceeded monthly sales targets by 15%.
Degrees, certifications, and relevant coursework
Bachelor, Business Administration
Pursuing a Bachelor in Business Administration, currently in progress.
High School Diploma, General Education
Completed high school education in Piraeus.
Software and tools used professionally
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