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Irene Daouros

@irenedaouros

Sales Enablement and Quality Manager at TTEC for Adobe ICX Sales, connecting AI call insights to coaching and performance support.

Greece

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At TTEC, I lead regional enablement and quality delivery for Adobe ICX Sales across EMEA and LATAM. I use UnitQ AI call-analysis insights, quality scores and sales results to identify coaching needs and shape targeted development.

As Sales Enablement Manager, I owned onboarding and ongoing development, from needs analysis and programme planning through delivery and performance follow-up. I also led adoption activity for Outreach and LinkedIn Sales Navigator across EMEA and LATAM.

Earlier at TTEC, I managed Adobe customer accounts and achieved sales attainment of up to 160% while maintaining a 100% quality assessment score. Before that, at McCann Athens / Momentum, I led integrated campaigns and event activations for clients including L’Oréal and Coca-Cola HBC brands.

Experience

Work history, roles, and key accomplishments

Current

Sales Enablement and Quality Manager

Current

TTEC

Dec 2025 - Present (10 months)

Lead regional enablement and quality delivery across EMEA and LATAM, coordinating quality specialists and trainer coverage. Partner with senior leaders to identify capability gaps and design targeted development cohorts using call reviews and sales results.

Training Quality Assurance Sales Enablement Coaching Change Management Call Analysis UnitQ Stakeholder Management team development Onboarding Performance Support

Sales Enablement Manager

TTEC

Jan 2025 - Nov 2025 (10 months)

Owned onboarding, nesting, and ongoing development, designing structured learning journeys and leading adoption of Outreach and LinkedIn Sales Navigator across EMEA and LATAM. Recognised as Support Manager of the Year.

Sales Enablement Onboarding Learning Design Outreach LinkedIn Sales Navigator Adoption Facilitation Reporting

Customer Success Account Manager

TTEC

Jan 2023 - Dec 2024 (1 year 11 months)

Managed Adobe customer accounts, using discovery to recommend solutions and expand product adoption. Achieved sales attainment up to 160% with a 100% quality score, and mentored new hires.

Customer Success Account Management Discovery Sales Mentorship Communication Skills

Technical and Marketing Support

Shopify

Jan 2022 - Dec 2023 (1 year 11 months)

Supported merchants with technical, reporting, and marketing issues, translating complex platform information into clear, practical actions.

Technical Support Marketing Support Communication Skills Problem Solving

Account Supervisor

McCann Athens / Momentum

Jan 2008 - Dec 2015 (7 years 11 months)

Led integrated campaigns and event activations from client brief through production and performance reporting for major accounts. Coordinated creative teams, suppliers, and three direct reports.

Account Management Campaign Management Event Activation Budget Management Team Leadership Client Relations